Technology Record - Issue 28: Spring 2023

INTERVIEW Solutions for a changing landscape Andrew Lorraine of shares how organisations can empower mobile workers with cutting-edge solutions that are designed to withstand future business challenges What would you bring to a deserted island? We’ve probably all considered this classic ice-breaker. Maybe you’d take your favourite novel, or camping gear. Or, inspired by Tom Hanks’ castaway, an amiable volleyball. For millions of field workers, on off-shore oil rigs, in underground manufacturing plants with no service, or at refugee camps in Northern Africa, for example, the deserted island concept is particularly apt. And they bring Resco, says Andrew Lorraine, the remote solutions firm’s CEO. “We help companies extend their digital transformation projects with the Microsoft business application into the field with our low-code/no-code mobile app building-platform,” he says. “That way, mobile sales, inspections and field service processes can work in any environment and workers can get their jobs done worry-free.” Resco began its strong relationship with Microsoft more than a decade and a half ago by providing cuttingedge mobile technology for Microsoft business applications customers. Resco’s long term commitment to Microsoft was crowned in 2016 with the release of Dynamics 365 Field Service. This led to thousands of mobile service technicians using a Resco-based app as part of the Microsoft suite, which provided advanced mobility and offline functionality for field workers. “We were one of the few companies in the world to have that kind of partnership with Microsoft where our technology was relicensed as part of the solution that they were selling,” says Lorraine. It’s this partnership that spurred Resco on to create and provide enhanced solutions for workers in the field. Today, Resco aims to deliver value to Microsoft business applications users by fully integrating its products with Dynamics 365 and Power Platform. Microsoft customers can take advantage of mobile-first forms centered around exceptional user experience backed by industry leading offline, the most advanced data collection tools, custom reports, staff scheduling, and resource planning services via its Scheduling and Routes solutions, amongst other transformative use cases. Resco’s solutions, built on its lowcode/no-code platform, mobilise data so that each person has access to the right information at the right time. “If you make information more accessible to workers then they are more likely to complete their jobs quickly and correctly in the field,” says Lorraine. “This then has a knock-on effect to improve customer service.” Combining advanced mobility functionality, customisable experience for field workers, and intelligent data tools, Resco provides companies the ability to redefine how they learn and grow. BY ALICE CHAMBERS “ If you make information more accessible to workers then they are more likely to complete their jobs quickly and correctly in the field” 102