Technology Record - Issue 28: Spring 2023

103 Resco helps to prepare frontline workers for any working conditions “Without information, businesses would have to guess the best way to innovate and adapt, which is time-consuming, expensive and inefficient,” adds Lorraine. Built for mobile from the ground up, Resco has a keen eye for spotting technology trends from fads. And who do they see benefitting the most from these trends in 2023? Field workers and their customers: “We’re currently experiencing an increase in digital literacy across all industries meaning that blue-collar workers are expecting to work with personalised apps that accommodate their daily needs, much like their personal or entertainment apps. This – alongside the use of artificial intelligence to monitor data and an increase in customer and regulatory demands to prove the work that firms are carrying out for their customers – will dictate how businesses move forward with their mobility apps in 2023 and beyond.” Resco not only has an eye to how technology is moving, but also how the workforce is evolving. Andrew Lorraine explains how trends like the ‘Silver Tsunami’ are influencing how they approach tools for workers. “As older workers retire, firms will be looking to transfer service knowledge onto their younger workforces and considering solutions to repair machinery and produce guides and products for their new generation of service technicians,” says Lorraine. “We’re still some time away from robots carrying out intricate service tasks so we will still need to rely on people to carry out these jobs, with support from the right technology to cover gaps in knowledge and speed up the learning process.” Moving forward, Resco plans to address these gaps by fully integrating its services into the Microsoft Power Platform so that its customers can create customised business apps in Microsoft’s Dataverse before using the technology to complete tasks in the real world. “Our mobility products have always been oriented towards Microsoft Dynamics 365. Now we plan to take specialised tools that we've developed for mobile work processes – like our Inspections, Guides and Reports modules – and bring them natively to Power Platform,” says Lorraine. “There’s a lot of excitement in the Power Apps community and we believe we can add value to these market-proven products through our mobile work expertise to provide lasting transformative power for firms that will bypass current and future business challenges.” While trends come and go, Resco knows providing an elevated mobile experience and delivering value to their community will never go out of style. Learn more about Resco’s mobile solutions at: