Technology Record - Issue 28: Spring 2023

“Our focus has always been on boosting productivity for our customers, while executing business strategies to cut costs and drive efficient operations. In 2023, we’ve seen a renewed focus on enabling frontline workers with technology to help reduce operational overheads caused by manual processes. As a technology company, Synergy Technical’s job is to help organisations better understand and access digital technologies that help them to both achieve their goals and identify opportunities to automate business processes. By analysing key business initiatives, we’ve been able to help organisations improve productivity for their frontline workers using the Microsoft 365 F1 and F3, all without additional licencing costs. It’s a win-win for everyone.” Don Lewis Director, Licensing Advisory Services, Synergy Technical “Retail teams are constantly on the move in fastpaced, noisy environments, driving the need for better tools to streamline communications and help workers to do their jobs effectively. The Walkie Talkie feature from Microsoft Teams gives frontline workers a direct line of communication to colleagues. Jabra has developed Bluetooth mono headsets, such as the Jabra Perform 45, that work with Microsoft Teams Walkie Talkie. A push-to-talk button directly on the headset enables workers to instantly talk to team members in the store or in the warehouse. Retail workers can now make faster, informed decisions, boosting productivity and enhancing customer satisfaction.” Nigel Dunn Managing Director, EMEA North, Jabra Christian Winzeler National Food and Beverage Industry Leader, Microsoft Practice, RSM US “A core driver for consumer products businesses lies in empowering their employees with technology. Customers can use Microsoft’s industry clouds, to better engage with their teams, facilitate collaboration and break down silos. Bringing the right information to the right person at the right time is a critical factor to streamline processes and unlock efficiency gains.” Photo: Pexels/ Ketut Subiyanto RETAIL & CG 173