Technology Record - Issue 30: Autumn 2023

Business process outsourcing firm Bayview Technologies is just one example of a business that has benefitted from Avaya’s technologies. It used the Avaya Experience Platform, built on Microsoft Azure, to revolutionise its approach to customer learning, with noticeable results in efficiency and cost savings. “Bayview’s success story is a testament to the power of proactive innovation,” says Javaid. “It’s about anticipating customer needs, not just reacting to them.” Avaya’s commitment to innovation, simplicity and flexibility positions it as a leader in shaping the customer experience. “We are not merely implementing technology; we are shaping futures,” says Javaid. “Our vision transcends the immediate needs and looks toward creating experiences that resonate with people. It's about connection, understanding, and enabling growth.” Avaya’s ‘choose your journey’ approach is not just about the technology; it is also about developing partnerships that empower organisations to step into the digital future. “Whether through AI-enhanced efficiency or strategic alignment with business objectives, Avaya’s offerings represent a promise of crafting unique experiences together,” says Javaid. “Avaya’s vision of a future where technology and human innovation converge is not a projection; it’s a roadmap to success, leading businesses into a new era where customer satisfaction isn’t just a goal but a way of life.” 63