Technology Record - Issue 33: Summer 2024

120 VIEWPOINT A better back office for better care SALLY ANN FRANK: MICROSOFT Microsoft partners Artisight, Outbound AI and Zivian Health are helping healthcare organisations to improve operations and patient care with AI-powered technology Every day, healthcare providers announce new ways they are applying artificial intelligence to clinical workflows. From technology-assisted radiology treatments to drug discovery, AI is powering innovation everywhere in the healthcare industry. However, there are other, perhaps more mundane, areas where AI is having a positive impact too. Back-office workers often notice AI increasingly improving financial metrics and administrative workflows. Almost all participants (96 per cent) in the EY Health Pulse Survey, conducted by Atomik Research, thought that investing in healthcare technology is worth the cost. Nine out of ten surveyed healthcare providers said their departments have more time to take care of patient needs because they are able to delegate administrative tasks to a digital system. Collaborating with companies driving innovation in healthcare AI applications is essential for the future of the industry. Within the Microsoft ecosystem, several partners are focused on this area, including Artisight, Outbound AI and Zivian Health. Artisight The Smart Hospital Platform by Artisight significantly improves operational efficiency in hospitals by integrating AI-driven technologies such as sensors, computer vision, voice recognition and vital sign monitoring into existing hospital systems. The platform’s deeplearning capabilities, powered by Microsoft AI, and open integration standards streamline hospital processes to reduce the burden on clinicians and enable them to focus on providing high-quality patient care. The Artisight platform includes features that can be used to deliver better care in patient rooms, operating rooms and clinics. For example, the Remote Observer feature enables staff to monitor multiple patients simultaneously via a single screen. It uses an AI algorithm to monitor the risk of patients falling and delivers automated alerts when movement is detected so that observers can respond to their needs quickly. Meanwhile, the ClinicQ and ClinicQ+ Tracking features alert teams in different departments as patients move throughout a clinic and apply datadriven insights to track the availability of equipment and supplies. For example, Northwestern Medicine, a nonprofit healthcare system, implemented Artisight technology and completely eliminated patient falls and zero nursing turnover in all units where it was deployed. The hospital attributes its success to Artisight’s approach of developing algorithms that are specifically trained to its unique care setting. The hospital has achieved measurable safety and efficiency gains and increased clinician satisfaction. “ AI is powering innovation everywhere in the healthcare industry”