Technology Record - Issue 33: Summer 2024

49 text text “Unlocking the full potential of a workforce isn’t just about individual achievement; it is about strengthening the foundations of an organisation. By enabling and empowering employees, we equip them to deliver exceptional experiences for those they serve. Zebra’s edge solutions, enabled by the Azure platform, exemplify this approach. These solutions provide the right information at the right time to the right employee. This targeted approach streamlines workflows and reduces cognitive load, allowing employees to stay laser-focused on their core tasks and deliver exceptional customer service. Ultimately, by empowering employees, organisations foster a culture of innovation and agility, positioning themselves for long-term success in today's dynamic business landscape.” Hilary Oliver Chief Customer Officer, Tollring Rowan Fuller Global Partnerships Manager, Zebra Technologies “The key ingredients for a rewarding and productive employee environment include communication, collaboration and insight into how to improve skills. Microsoft Teams is a rich source of this data, which can be leveraged using analytics that are easy to access, use and interpret. The Analytics 365 suite of apps for Teams delivers valuable insights into internal collaboration, external customer experiences, call performance and effectiveness of communication. Call and collaboration analytics deliver a comprehensive view of an organisation’s productivity, whilst AIpowered recording enables automated analysis of sentiment, topics and call outcomes to empower decisions and drive business improvements.”