Technology Record - Issue 28: Spring 2023

66 Security is of paramount importance to Franke. The Switzerland-based manufacturer produces smart systems and appliances for residential kitchens, professional food services, and coffee preparation, and has more than 60 subsidiaries in about 40 countries. Alongside its hardware, Franke provides digital services that share real-time data across sites, giving customers access to information in one central location. However, by offering these connected services, Franke needed to consider security threats. Chief information security officer Victor Andreu wanted to enhance the organisation’s threat detection capabilities, making it more proficient at detecting and responding. “My strategic objective is to safeguard Franke’s assets and reputation by remaining agile and supporting the business,” he says. To do this, Andreu knew he needed to collaborate with a managed detection and response (MDR) service provider. “We wanted a vendor who could adapt to our needs, operate on a 24/7 basis, and keep our logs and our data in our Franke environment,” he says. “Ontinue provided everything we were looking for.” Andreu had three main goals when it came to Franke’s detection and response strategy: Swiss industrial manufacturer Franke reduced threat response times while safeguarding its assets and reputation with managed detection and response from Ontinue, the MDR division of Open Systems CASE STUDY: FRANKE Security to help you sleep at night