Budget European airline easyJet is deploying Microsoft Office 365 to facilitate better communication between its office-based employees and flight crews, and improve customer services.
easyJet operates a fleet of 250 aircraft on more than 820 routes across 30 countries. The company is moving to Office 365 to take advantage of Microsoft’s cloud productivity services and make it easier for employees to communicate and collaborate, regardless of where they are located.
According to Chris Brocklesby, easyJet CIO, this will help the company to provide more digitised services to customers, allowing them to check inbound flights, access updated departure times, check the length of security queues, view airport maps and more.
“We cannot digitise the customer experience without also digitising the employee experience; the cloud-based collaboration and communication tools that Office 365 brings to the table will free employees from paper, from offices and from specific devices to work with a greater freedom to serve passengers before, during and after their flights,” said Brocklesby in a Microsoft blog post. “It will also serve to build a stronger sense of connection between our approximately 9,000 flight crew and our head office in Luton, north of London.”
Employees will be able to use Office 365 to share best practices, access customer data, view corporate news, and more. Office 365 will also ensure that easyJet complies with data and security regulations.
“When we can engender stronger feelings of connection within the company through online collaboration tools and an enterprise social network, we anticipate a more engaged and informed crew providing better service to customers,” said Brocksley.
Meanwhile, easyJet is rolling out Microsoft Skype for Business Online at its local management offices across Europe. The platform will help to facilitate instant communication between employees in different geographies, and reduce travel costs.
“Not surprisingly for an airline, people fly around Europe to attend meetings, but every time they do, we deny ourselves the opportunity of selling that seat to a passenger,” said Brocklesby. “As a low-cost airline, we are obsessed about reducing costs, and Skype for Business Online will make a big difference in that regard.”
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