Retail and consumer goods

Merchants are still acting as the human glue between disconnected systems – and this is rapidly becoming one of merchandising’s biggest problems. The solution lies in agentic AI says Noah Herschman of Intelo.AI

Microsoft’s Sue McMahon explains how the adoption of AI is making it simpler to delegate manual, repetitive work and freeing up time for merchants to focus on higher-value creative tasks

The Greece-based technology retailer has cut its average handling time by 30 per cent since February 2026

South Korean technology services company plans to develop purpose-built AI agents for the industry

The multi-year transformation programme, known as ‘Phoenix’, has also strengthened the firm’s cyber and operational resiliency

Single platform enables UK breakfast cereal brand to achieve 94 per cent on-time, in-full delivery rate

Partnership with Microsoft delivers conversational shopping experience and a series of additional initiatives for the fashion retailer

Felice Miller explores how Microsoft and its partner ecosystem are enabling retailers and consumer goods organisations to use agentic AI to compress innovation cycles and respond faster to market demand

Teams across Blackwoods, Bunnings, Kmart Group and Priceline will use agentic AI to deliver better customer experiences

More than 3,200 devices have been deployed across 400 sites

Kyndryl’s Shikshya Khatiwada explains how the technology empowers retailers with adaptive, real-time decision-making, enabling dynamic pricing, improved efficiency and proactive, data-driven operations 

Intelligent automation tools are designed to help streamline workflows and accelerate decisions 

Microsoft’s Anya Minbiole explains how Microsoft and its partner ecosystem help retailers turn data into measurable business value 

Solution is part of a broader digital transformation in partnership with Microsoft 

New digital assistant provides access to agricultural data to help optimise farm productivity and cost savings

Zebra Technologies’ Srikrishna Shankavaram says that while agents bring a wealth of opportunity to retailers, they should be deployed safely and responsibly   

With clearer data, quicker forecasts and more aligned teams, Toolio helps retailers streamline their planning processes, says Eytan Daniyalzade 

The CPG industry is undergoing seismic shifts. Microsoft’s Dina Zhou shares why it is time to reimagine revenue growth management in the age of agentic AI