By Alice Chambers |
Swedish fashion retailer Lindex has rolled out more than 3,200 Microsoft Intune-managed devices across 400 of its stores in Europe to help its staff complete daily tasks more efficiently.
Founded as a single lingerie store in Alingsås, Sweden, in 1954, Lindex has grown into a fashion chain with 4,300 employees, 440 stores in 16 markets, and online shopping in 32 markets throughout Europe and the Middle East.
To meet customer expectations for a “fast, smooth service”, Lindex needed store teams to be “more flexible, ready to support in any situation,” according to Joakin Inghammar, head of domain development at Lindex.
The retailer deployed Intune to manage and secure shared Android devices used by associates on the shop floor. Employees sign in with their own credentials and access personalised home screens with apps that support daily tasks such as tracking deliveries, managing shelf refill lists and handling online order pickups. Radio frequency identification tools, also managed through Intune, enable faster inventory checks.
“It’s easier to find information and help customers quickly,” says Klara Frilén, salesperson at Lindex. “I can look up what’s in stock or check an order right on the device. It saves time and keeps me with the customer instead of walking away to check something.”
By consolidating device management into Intune, Lindex has also simplified compliance, strengthened security and reduced the complexity of managing multiple tools.
“With Intune, we can see the health of all the devices and keep them secure without disrupting store operations,” says Niklas Jenslov, platform engineer at Lindex. “It’s reliable, scalable and gives us the control we need to support all our stores.”