Microsoft Teams

A hidden goldmine of data: turning Microsoft Teams conversations into business insights with AI

Viewpoint | Teams

A hidden goldmine of data: turning Microsoft Teams conversations into business insights with AI

How to integrate Teams across an enterprise

Interview | Communications

How to integrate Teams across an enterprise

Anywhere365 integrates new Microsoft Teams Phone Extensibility into its contact centre platform for advanced AI capabilities

Anywhere365 integrates new Microsoft Teams Phone Extensibility into its contact centre platform for advanced AI capabilities

Meeting Azure commitments

Viewpoint | Teams

Meeting Azure commitments

Angela Comitini: upgrading the office with high-impact workspaces

Interview | Teams

Angela Comitini: upgrading the office with high-impact workspaces

Solving video meeting challenges with edge AI from Huddly

Solving video meeting challenges with edge AI from Huddly

Moving from chaos to Canvas

Viewpoint | Teams

Moving from chaos to Canvas

A decade of integration: Paul Rowe discusses Spectralink’s journey

Interview | Teams

A decade of integration: Paul Rowe discusses Spectralink’s journey

Crestron expands partnership with Microsoft to enhance workplace technology

News | Strategy

Crestron expands partnership with Microsoft to enhance workplace technology

Solgari improves customer engagement for Atlanta’s Mercedes-Benz Stadium

Case study | Strategy

Solgari improves customer engagement for Atlanta’s Mercedes-Benz Stadium

CentrePal’s Tim Suley explains how to transform Teams with AI

Interview | Teams

CentrePal’s Tim Suley explains how to transform Teams with AI

Businesses will benefit from moving to E5 Teams licenses, says Paul Holden

Interview | Teams

Businesses will benefit from moving to E5 Teams licenses, says Paul Holden

Shure’s Tyler Troutman on improving the collaborative space

Interview | Teams

Shure’s Tyler Troutman on improving the collaborative space

AI is redefining the contact centre experience, says Damian Black

Feature | Teams

AI is redefining the contact centre experience, says Damian Black

The Winter 2024 issue of Technology Record is out now!

News | Strategy

The Winter 2024 issue of Technology Record is out now!

Microsoft Ignite: new Microsoft Places solution launched for AI-powered hybrid work

Microsoft Ignite: new Microsoft Places solution launched for AI-powered hybrid work

Have we reached the tipping point in mobile unified communications?

Viewpoint | Communications

Have we reached the tipping point in mobile unified communications?

Q-SYS and Microsoft are working together to give everyone a voice, says Vic Bhagat

Interview | Strategy

Q-SYS and Microsoft are working together to give everyone a voice, says Vic Bhagat

Are AI and analytics the ultimate tools for next-level customer service?

Viewpoint | Teams

Are AI and analytics the ultimate tools for next-level customer service?

New Crestron Experience Center in New York showcases the latest hybrid working solutions

News | Strategy

New Crestron Experience Center in New York showcases the latest hybrid working solutions

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Upland Software empowers contact centres for better customer service

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How Anywhere365 is maximising the value of time

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Innovating through climate and energy crises

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Testing for success: delivering better training via the cloud

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Evolution versus transformation: keeping up with the pace of change

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Attilio Licciardello says customers are even less patient since the pandemic

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Attilio Licciardello says customers are even less patient since the pandemic

Microsoft executives to share insights at sessions during NRF 2023

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Microsoft executives to share insights at sessions during NRF 2023

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