Solgari launches contact centre solution for Microsoft Teams

Tool brings new capabilities in agent-assisted and automated customer service, sales and marketing

Gamma partners with XConnect to enhance business messaging solutions

Unsplash/Surface

XConnect’s services will enable Gamma to efficiently deliver messaging traffic to cloud mobile numbers  

Optimising dialogue management with Anywhere365

Anywhere365

Gijs Geurts explains how the firm’s advanced contact centre application integrates with Microsoft Teams to improve how organisations manage enterprise communications and customer interactions

Gijs Geurts explains how the firm’s Microsoft Teams integrations can improve customer interactions 
 

Good audio for better performance in the workplace

EPOS

Organisations worldwide are beginning to understand the effects of audio technology on the productivity of their workforces. Research and investment can ensure the future hybrid workplace is successful

Investment into audio technology can ensure the future hybrid workplace is successful

TM Forum announces Digital Transformation World keynotes

TM Forum

Executives from Reliance Jio, Orange and Telenor will speak at the event on 7-8 October

T-Mobile uses Microsoft Power Apps to develop staff insights app

T-Mobile

Covid-19 Employee Roster Mobile App helps protect health and safety of employees

Microsoft and Verizon Media are transforming the media industry

Cloud computing solutions like Microsoft Azure are helping content creators and broadcasters deliver seamless customer experiences

Cloud computing solutions are helping content creators deliver seamless customer experiences

10 ways Microsoft has transformed enterprise in 2019

Technologies such as Teams, HoloLens 2 and Azure are making an impact across all industries

IT or AV: which approach is best for meeting room technology?

Audiovisual approaches are time-consuming and manual, so IT-based systems could be the answer

What trends and technologies will shape the telco industry in 2018?

Companies will use robotic process automation, machine learning and cloud to improve the employee and customer experience, says Deep Dawar, Capgemini’s lead for Telecom, Media and Gaming Sector

Capgemini's Deep Dawar says firms will adopt robotics, machine learning and cloud