Ericsson and Ooredoo Qatar optimise mobile networks with Microsoft Cloud

Ericsson and Ooredoo Qatar optimise mobile networks with Microsoft Cloud
Unsplash/NordWood Themes
By Amber Hickman | 23 January 2023

Solution uses AI and digital twin technology to resolve network performance issues

Crestron to showcase workplace solutions at ISE 2023

Crestron to showcase workplace solutions at ISE 2023
Crestron
By Elly Yates-Roberts | 20 January 2023

Attendees can learn how the firm’s products can transform office and home-working spaces

“Bad audio is bad business”: how EPOS is transforming the modern workplace

“Bad audio is bad business”: how EPOS is transforming the modern workplace
By Joe Debold | 19 January 2023

EPOS devices use next-generation technology and artificial intelligence to create optimal listening experiences

EPOS devices use artificial intelligence to create optimal listening experiences

NAB Show 2023 to debut Programming Everywhere conference

NAB Show 2023 to debut Programming Everywhere conference
Unsplash/Norbert Braun
By Tim Grayson | 13 January 2023

Event will address the evolving business of content creation and distribution

How Mida Solutions is delivering high-quality customer communications

How Mida Solutions is delivering high-quality customer communications
By Rebecca Gibson | 11 January 2023

Attilio Licciardello shares how the ​​firm’s suite of certified unified ​​communications products help enterprises to seamlessly interact with customers within the Microsoft Teams environment, while ensuring regulatory compliance

Firm’s UC products help enterprises to interact with customers within Microsoft Teams

Upland Software empowers contact centres for better customer service

Upland Software empowers contact centres for better customer service
Upland Software
By Elly Yates-Roberts | 23 December 2022

Whitepaper demonstrates positive impact of CTI technology on today’s contact centres  
 

Microsoft and Viasat bring connectivity to underserved communities

Microsoft and Viasat bring connectivity to underserved communities
Unsplash/Kojo Kwarteng
By Elly Yates-Roberts | 16 December 2022

Partnership will extend Airband Initiative to five million people across Africa

Drift uses Microsoft solutions to help clients personalise customer journeys

Drift uses Microsoft solutions to help clients personalise customer journeys
Unsplash/Berkeley Communications
By Amber Hickman | 08 December 2022

Dynamics 365 and Teams allow Drift customers to make quicker connections with buyers

Neat devices now certified for Microsoft Teams

Neat devices now certified for Microsoft Teams
Neat
By Alice Chambers | 02 December 2022

Neat Frame and Near Bar Pro help to support a wide range of hybrid workspaces and uses 

How Anywhere365 is maximising the value of time

How Anywhere365 is maximising the value of time
By Rebecca Gibson | 29 November 2022

Anywhere365’s Enrico Karsten explains why cloud-based dialogue management systems have the potential to transform unified communications and customer service

Enrico Karsten discusses the benefits of a cloud-based dialogue management system

Verint enables compliant communication in Microsoft Teams

Verint enables compliant communication in Microsoft Teams
By Amber Hickman | 21 November 2022

New solution records interactions to help businesses manage complex regulations

Solgari launches contact centre solution for Microsoft Teams

Solgari launches contact centre solution for Microsoft Teams
By Elly Yates-Roberts | 24 May 2022

Tool brings new capabilities in agent-assisted and automated customer service, sales and marketing

Microsoft and Rogers partner to transform hybrid work communication

Microsoft and Rogers partner to transform hybrid work communication

Microsoft

By Elly Yates-Roberts | 21 March 2022

Rogers now offers Operator Connect Mobile on Teams to improve customer experiences 

Gamma partners with XConnect to enhance business messaging solutions

Gamma partners with XConnect to enhance business messaging solutions
Unsplash/Surface
By Elly Yates-Roberts | 11 March 2022

XConnect’s services will enable Gamma to efficiently deliver messaging traffic to cloud mobile numbers  

 
 

Crestron to demonstrate technology in European road trip

Crestron to demonstrate technology in European road trip
Crestron
By Elly Yates-Roberts | 20 January 2022

Mobile experience centre will showcase the firm’s latest workplace solutions in 19 countries 

Optimising dialogue management with Anywhere365

Optimising dialogue management with Anywhere365
Anywhere365
By Rebecca Gibson | 14 May 2021

Gijs Geurts explains how the firm’s advanced contact centre application integrates with Microsoft Teams to improve how organisations manage enterprise communications and customer interactions

Gijs Geurts explains how the firm’s Microsoft Teams integrations can improve customer interactions 
 

The Spring issue of The Record is out now!

The Spring issue of The Record is out now!
By Elly Yates-Roberts | 06 April 2021

Get the latest enterprise insights from industry experts and Microsoft executives

Good audio for better performance in the workplace

Good audio for better performance in the workplace
EPOS
By Jeppe Dalberg-Larsen | 21 January 2021

Organisations worldwide are beginning to understand the effects of audio technology on the productivity of their workforces. Research and investment can ensure the future hybrid workplace is successful

Investment into audio technology can ensure the future hybrid workplace is successful

Happy holidays from all of us at The Record!

Happy holidays from all of us at The Record!
By Elly Yates-Roberts | 22 December 2020

Got some free time? Why not take a look at some of our highlights from 2020?

TM Forum announces Digital Transformation World keynotes

TM Forum announces Digital Transformation World keynotes
TM Forum
By Elly Yates-Roberts | 11 September 2020

Executives from Reliance Jio, Orange and Telenor will speak at the event on 7-8 October

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