At Sibos, Microsoft is talking to financial services companies to empower employees, better engage customers, and enable rapid digital transformations.
Jeremy Korst, head of Windows Product Marketing, has said that while banks have been undergoing a digital transformation for some time, there is increasing urgency to transform due to the explosion of mobile devices and apps, as well as the growing percentage of millennials who grew up in a connected world and now expect digital experiences as consumers, employees, and corporate customers..
“Gartner predicts mobile devices will connect 1.4 billion consumers by 2016, and according to IDC already 27% of free mobile applications are finance/money apps, just behind photography apps,” Korst writes in a Windows for your business blog post. “And, we’re now seeing the app explosion move beyond consumer apps and reach into employee and corporate customer tools. Add that nearly one in every three employees in the U.S. will be a millennial by next year, and by 2025 they will become 75% of the global workforce.”.
Microsoft is working alongside a number of leader financial services companies, helping them to build employee and customer experiences on Windows 8.1 and take advantage of the wide range of devices available. Companies can offer powerful solutions and provide the enterprise-grade security required in a highly regulated industry.
Yesterday, OnWindows reported on the release of Citi’s CitiDirect BE Tablet for Windows 8.1 app, which provides on-the-go visibility into the financial information of companies through and easy-to-use, tablet-optimised experience.
And other major players that are revealing new offerings at Sibos include Temenos, who have made available four new apps on the Windows 8.1 platform - Treasury Management Dashboard, Insight Mobile Dashboard, FX Trader and Branch On-boarding.
Fidelity Information Services has revealed its TouchPoint Suite built on Windows 8.1, which helps monitor all customer interactions, be that at the branch, the contact centre or over the internet. The Windows 8.1 version runs an employee view on the teller’s kiosk, helping to consolidate all customer data and improve the efficiency of request handling. With the suite, employees can view contact history, relationships, current work, and upsell opportunities.
Pershing has made available its NetX3 60 Mobile App for Windows 8.1 tablets, providing investment professionals with the tools required to manage client accounts, deliver improved customer service, and develop new sales and revenue opportunities.
Other companies that have made important announcements at Sibos include GIEOM, with the launch of its app for Windows 8.1 which allows effective change management and compliance assurance across a bank.
SunGard has also revealed its Ambit MyMoney internet banking solution platform, which helps banks provide customers with online banking services via web, mobile or tablet, empowering customers to stay current and stay connected with their finances.
“Leaders in the digital bank transformation are not leaving it to new market entrants to own the future of banking,” Korst concludes. “They’re becoming digital information businesses, creating more engaging customer experiences and empowering employees.”
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