Improving the call centre experience in the financial services sector Microsoft’s Chris Caile explains how financial services organisations can develop approaches to better engage and empower their call centre agents to work effectively
How to fight phishing with a simulation solution, according to Mike Devine The chief marketing officer shares how Fortra is helping organisations to adopt preventive security measures
Using technology to boost healthcare efficiency: a discussion with Trent Sanders Kyndryl’s vice president of healthcare in the US shares why generative artificial intelligence and Microsoft solutions are key to helping some of the economic issues faced by health organisations
It’s time to hit reset on security operations According to Dan Riley, Kyndryl’s Security Operations as a platform provides customers with a centralised view of their security infrastructure, helping them identify the latest threats with confidence
Feature | Media How edge technology is helping to deliver media content to the most remote places in the world
Interview | Public sector Using technology to boost healthcare efficiency: a discussion with Trent Sanders
Interview | Retail Ryan Treacy and Noel Pennington discuss user-centric applications for frontline workers
Interview | Retail Using Dynamics 365 can empower retailers, according to Andrew Reeck and Chris Segurado
News | Security Microsoft and OpenAI share how they are protecting users against cybercriminals who are using AI maliciously
Feature | Microsoft Cloud Achieving cross-border data protection with Microsoft Cloud for Sovereignty