Digital transformation is no longer an option for banks that want to succeed and grow, and they cannot afford to wait while others move forward. It is now a vital requirement and has already been embraced by many other industries. If banks fall behind, they risk losing their competitive edge - and their customers. New players are already entering the market.
Key themes at the 44th Efma Congress will include:
• New business models
• New players and other industries
• Culture and organisation
• Customer centricity
• Organisational flexibility
• Open innovation
• Regulations
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