Empowering people to create real business value

Alun Rogers from risual says that understanding a company as a whole can make a world of difference when it comes to creating real business value

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By Guest on 26 November 2015
Empowering people to create real business value

This article first appeared in the Autumn 2015 issue of OnWindows magazine.

More and more organisations are realising that simply updating products and buying isolated new products is not the way to get maximum value from their technology infrastructure.

IT departments need to look at the bigger picture of the business and focus on the major problems and challenges facing the organisation, then how technology can solve this. This is something that Nottinghamshire Fire and Rescue has recently achieved. The organisation needed to link up old legacy technology, which included the station tannoy system and old PABX networks, with Skype for Business Enterprise Voice.  This solution required a breadth of understanding in multiple technologies that only a dedicated partner could provide – and risual stepped up to the mark.

Gavin Harris, head of IT at Nottinghamshire Fire and Rescue said: “risual was very adept at solving problems before they could even become problems. The team made sure that everyone knew what they were getting, and helped us see solutions that we did not think would be possible, such as linking our critical legacy systems with the functionality of a modern voice over IP solution.”

This sums up the way that we work at risual. Common feedback is encapsulated as “risual is not afraid to do its own thing, and has developed a culture all of its own through marketing and hiring the right people.”

No single culture is ever the right one, different attitudes and ways of working will work for different organisations. This is no secret, but organisations that are recognised as leaders, typically, are obsessed with putting people first. A simple mantra commonly held throughout our business is simply “be yourself”. If you are 100% honest with the customer all the way, their expectations will be met, and the service will be delivered by a team committed to making sure the company gives great service, not for any personal gain – but because it’s the right thing to do.

As an organisation, we are proud of our achievements, and the future seems brighter than ever for us. Indeed, we were recently crowned Microsoft Partner of the Year 2015, which topped off a great year for us – having already celebrated our tenth birthday, been declared one of the best companies to work for and grown our business by over 50%.

Here’s to hoping that all businesses can embrace an agenda to empower people, drive positive change, and express a more human corporate personality.

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