Feature, Financial services

Transforming customer journeys in financial services

Transforming customer journeys in financial services
Unsplash/Brooke Cagle
By Lindsay James | 16 July 2021

Consistently delivering a great customer experience can be challenging for banks. According to recent Microsoft research, the biggest success comes from financial institutions that focus on digitisation, personalisation, AI and self-service

Banks that focus on digitisation, AI and self-service are reaping the rewards, says Microsoft

News, Event, Financial services

ITSCREDIT to speak at Efma Innovation Summit

ITSCREDIT to speak at Efma Innovation Summit
By Elly Yates-Roberts | 08 October 2019

CEO João Lima Pinto will discuss digital lending transformation and the future of finance

Feature, Financial services, AI

A catalyst for transformation in financial services

A catalyst for transformation in financial services
By Jacqui Griffiths | 23 July 2019

Artificial intelligence is empowering banks to gain competitive edge in a transforming industry

Artificial intelligence is empowering banks to gain competitive edge in a transforming industry

News, Insurance

Insurance firms plan to significantly increase collaboration with insurtechs

Insurance firms plan to significantly increase collaboration with insurtechs
By Rebecca Gibson | 02 October 2018

Efma and Capgemini report suggests partnerships will redefine customer experience and business models

News, Financial services, Cloud

New Efma digest looks at how financial institutions can leverage data

New Efma digest looks at how financial institutions can leverage data
By Elizabeth Robinson | 24 April 2018

Publication focuses on the implementation of flexible cloud solutions 

News, Financial services

Voting opens for 2017 Efma-Accenture Innovation Awards

Voting opens for 2017 Efma-Accenture Innovation Awards
By Lindsay James | 19 September 2017

Industry prepares to recognise the most innovative retail financial services projects across the world

News, Financial services, Mobile

The top ways mobile banks can acquire new customers

The top ways mobile banks can acquire new customers
By Rebecca Lambert | 03 May 2017

Mobile banking offerings must cater for the masses, finds new report from Efma and Wavestone

Interview, Financial services

How Efma’s CEO is instigating change in financial services

How Efma’s CEO is instigating change in financial services
By Lindsay James | 10 March 2017

Since his appointment as Efma’s CEO in 2015, Vincent Bastid has initiated a huge amount of change. Here he explains how he is paving the way for a new financial services landscape via industry-wide collaboration

Efma CEO Vincent Bastid explains how he is paving the way for a new financial services landscape

News, Financial services

Customers are disenchanted, finds World Retail Banking Report 2015

Customers are disenchanted, finds World Retail Banking Report 2015
By Lindsay James | 27 April 2015

New report by Capgemini and Efma has found that customer experience levels have stalled

Interview, Financial services, Retail banking

Growing in a global market: Efma shares its vision for the future

Growing in a global market: Efma shares its vision for the future
By Lindsay James | 23 April 2015

In an incredibly challenging marketplace, global retail financial services association Efma is continuously evolving to stay one step ahead of industry trends. With new chairman Javier San Félix at the helm, we find out what’s in store for the organisation

With new chairman Javier San Félix at the helm, we find out what’s in store for the retail banking association

News, Financial services, Mobile, , Big data

Banks in emerging markets are increasing innovation investments

Banks in emerging markets are increasing innovation investments
By Rebecca Gibson | 31 October 2014

Infosys report indicates that banks are investing in key areas to meet customer expectations 

News, Financial services, Retail banking, Mobile,

Efma and Accenture announce 2014 Global Financial Services award winners

Efma and Accenture announce 2014 Global Financial Services award winners
By Rebecca Lambert | 17 October 2014

Financial institutions from Eastern Europe and Asia Pacific are continuing to demonstrate strength in innovation

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