News, AI

Velrada outlines importance of including workforce in digital decisions

Velrada outlines importance of including workforce in digital decisions
By Elly Yates-Roberts | 02 August 2019

Whitepaper explores how stakeholder collaboration is crucial to improve the user experience

News, Retail, Big data, Azure, AI

Four ways retailers can provide great customer experiences

Four ways retailers can provide great customer experiences
By Elly Yates-Roberts | 18 January 2019

Microsoft’s Shelley Bransten talks about finding success by being customer-focused

News

Six ways to create a memorable customer experience

Six ways to create a memorable customer experience
By Lindsay James | 19 February 2018

Experts offer valuable insight into how companies can exceed expectations and boost the bottom line 

News, Retail, CRM

72% of UK consumers find shopping a frustrating experience

72% of UK consumers find shopping a frustrating experience
By Lindsay James | 20 September 2017

New research from Omnico highlights the need for retailers to reinvent the customer experience

Feature, Financial services, Azure

How financial institutions can deliver better customer experiences

How financial institutions can deliver better customer experiences
By Rebecca Lambert | 23 June 2017

VeriPark’s Next Best Action solution is helping financial institutions to turn data into insight, ideas into action, and customer events into opportunities

VeriPark’s Next Best Action solution is helping financial institutions to turn data into valuable insight

Case study, Retail

How Velux Group is personalising the online experience

How Velux Group is personalising the online experience
By Rebecca Gibson | 15 May 2017

Window manufacturer Velux Group moves to Microsoft Azure with the help of Avanade and paves the way to a unified global digital marketing and e-commerce strategy

Window manufacturer Velux Group has moved to Microsoft Azure with the help of Avanade 

Viewpoint, Retail

Helping retailers to improve loyalty and increase revenue

Helping retailers to improve loyalty and increase revenue
By Guest | 15 March 2017

Luke Shave explains how Microsoft and Plexure’s new Retail Personalization solution will help retailers to grow customer loyalty and revenue by creating customised shopping experiences

Luke Shave provides an overview of Microsoft and Plexure’s new Retail Personalization solution

News, Financial services

Banks need to better understand customers in 2017, finds new research

Banks need to better understand customers in 2017, finds new research
By Rebecca Gibson | 30 November 2016

New Forrester report highlights the need for banks to create clear customer experience visions

News

Improving customer experience will be a top priority for companies in 2016

Improving customer experience will be a top priority for companies in 2016
By Rebecca Gibson | 28 October 2015

Accenture study shows companies plan to enhance online and mobile offerings

News, Financial services

Customers are disenchanted, finds World Retail Banking Report 2015

Customers are disenchanted, finds World Retail Banking Report 2015
By Lindsay James | 27 April 2015

New report by Capgemini and Efma has found that customer experience levels have stalled

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