Loyalty 101: understanding customers and personalising experiences

Understanding the customer is to key to cultivating brand loyalty. Chi Chan shares how Ireckonu is helping hoteliers use insights from their data to deliver better guest experiences

Chi Chan shares how Ireckonu is helping hoteliers use their data to deliver better guest experiences 
 

Hotel360: An educational platform for hotel professionals

Event will showcase the tools, techniques and solutions to grow business

Hotel360 announces additional speakers for hospitality event

Executives from Apex Hotels, Radisson and Hyatt Hotels will explore branding, technology and more

Marriott International is using digital technologies to transform hospitality

CEO Arne Sorenson speaks with Microsoft CEO Satya Nadella about many other areas of leadership

Microsoft adds new features to Teams to increase collaboration

New tools include location sharing and manager praise, customisable to suit workforces on the go

Major hotel chains to attend HTNG Asia-Pacific Conference

Sessions will focus on the hospitality journey, and mixed, virtual and augmented reality in hotels

Know thy guest: the value of timely and accurate information dissemination

Hospitality CEOs need the CIO’s help with timely and accurate information dissemination to differentiate their properties from the competition and from other brands within their group, says Tad W. Remington

Tad W. Remington at InterDyn BMI discusses the value of integrated BI solutions for hospitality companies