Creating new retail experiences with the help of modern technology

Creating new retail experiences with the help of modern technology
By Rebecca Gibson | 10 March 2020

Retailers can use artificial intelligence and machine learning to reinvent the role of physical stores and customer experiences. Microsoft’s Shanthi Rajagopalan and Vic Miles explain more

Microsoft’s Shanthi Rajagopalan and Vic Miles explain how firms can reinvent physical stores

Online shoppers want privacy and personalisation, says Episerver

Online shoppers want privacy and personalisation, says Episerver
By Elly Yates-Roberts | 24 February 2020

New report finds that customers are avoiding voice commerce due to security fears

Myntra uses Microsoft Azure to transform online shopping

Myntra uses Microsoft Azure to transform online shopping
By Elly Yates-Roberts | 21 February 2020

By leveraging data analytics and AI via the cloud, the retailer can better manage seasonal spikes

Retailers use Microsoft technology to future-proof the industry

Retailers use Microsoft technology to future-proof the industry
By Elly Yates-Roberts | 17 February 2020

Firms such as Dr. Martens, H&M and IKEA are using the cloud and AI to improve operations

Tecsys is equipping the borderless retailer

Tecsys is equipping the borderless retailer
By Rebecca Gibson | 11 February 2020

Chief platform officer Steven Berkovitz highlights the key role distributed order management systems play in driving omnichannel retail

Steven Berkovitz highlights the role that order management systems play in omnichannel retail

Trakomatic helps retailers deliver personalised shopping experiences

Trakomatic helps retailers deliver personalised shopping experiences
By Elly Yates-Roberts | 13 January 2020

Firm is using Microsoft Azure and AI services to transform data into insightful information

10 ways Microsoft has transformed enterprise in 2019

10 ways Microsoft has transformed enterprise in 2019
By Elly Yates-Roberts | 24 December 2019

Technologies such as Teams, HoloLens 2 and Azure are making an impact across all industries

Empowering retail workers to deliver memorable customer experiences

Empowering retail workers to deliver memorable customer experiences
By Rebecca Gibson | 04 December 2019

Microsoft’s Greg Jones believes unified collaboration platforms, artificial intelligence and cloud-based productivity suites are transforming the industry

Microsoft’s Greg Jones believes collaboration platforms, AI and the cloud are transforming retail

 

Harvey Norman pilots Microsoft Synchronized Shopping

Harvey Norman pilots Microsoft Synchronized Shopping
By Elly Yates-Roberts | 15 November 2019

App uses Azure cloud and geolocation services to help customers find their perfect product

Three ways to ensure business-to-business success

Three ways to ensure business-to-business success
By Ed Kennedy | 01 October 2019

While B2B commerce is hugely profitable, it can also become a threat if organisations don’t prepare themselves and react accordingly

B2B commerce can become a threat if organisations don’t prepare themselves

Defining the perfect customer journey with Microsoft

Defining the perfect customer journey with Microsoft
By Rebecca Gibson | 27 August 2019

Truly knowing and understanding your customers with the help of intelligent tools is the key to delivering the ultimate shopping experience in today’s retail environment, says Microsoft’s Cath Brands

Cath Brands believes that truly understanding customers is key to the ultimate shopping experience

Why retailers must make the online experience smartphone-friendly

Why retailers must make the online experience smartphone-friendly
By Elly Yates-Roberts | 27 June 2019

According to a recent Episerver report, half of all B2C commerce sessions come from a mobile device

Enhancing digital customer experiences

Enhancing digital customer experiences
By Guest | 03 April 2019

René Aerdts from DXC Technology explains why retailers must consider five factors if they want to create omnichannel platforms that deliver a truly connected and improved shopping journey

DXC Technology’s René Aerdts explains how retailers can create omnichannel platforms for a connected shopping journey

Improving the customer experience by empowering store associates

Improving the customer experience by empowering store associates
By Guest | 18 February 2019

DXC Technology’s Randy Davidson discusses why retailers must equip employees with more customer data and find ways to extend the omnichannel shopping journey if they want millennials to continue visiting their physical stores

DXC Technology’s Randy Davidson discusses how retailers can keep millennials visiting physical stores

Kroger chooses Microsoft to deliver a digital retail experience in-store

Kroger chooses Microsoft to deliver a digital retail experience in-store
By Elly Yates-Roberts | 07 January 2019

Two firms will present the retail-as-a-service solution at NRF 2019: Retail’s Big Show

72% of UK consumers find shopping a frustrating experience

72% of UK consumers find shopping a frustrating experience
By Lindsay James | 20 September 2017

New research from Omnico highlights the need for retailers to reinvent the customer experience

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