Three ways to ensure business-to-business success

Three ways to ensure business-to-business success
By Ed Kennedy | 01 October 2019

While B2B commerce is hugely profitable, it can also become a threat if organisations don’t prepare themselves and react accordingly

B2B commerce can become a threat if organisations don’t prepare themselves

Defining the perfect customer journey with Microsoft

Defining the perfect customer journey with Microsoft
By Rebecca Gibson | 27 August 2019

Truly knowing and understanding your customers with the help of intelligent tools is the key to delivering the ultimate shopping experience in today’s retail environment, says Microsoft’s Cath Brands

Cath Brands believes that truly understanding customers is key to the ultimate shopping experience

Why retailers must make the online experience smartphone-friendly

Why retailers must make the online experience smartphone-friendly
By Elly Yates-Roberts | 27 June 2019

According to a recent Episerver report, half of all B2C commerce sessions come from a mobile device

Enhancing digital customer experiences

Enhancing digital customer experiences
By Guest | 03 April 2019

René Aerdts from DXC Technology explains why retailers must consider five factors if they want to create omnichannel platforms that deliver a truly connected and improved shopping journey

DXC Technology’s René Aerdts explains how retailers can create omnichannel platforms for a connected shopping journey

Improving the customer experience by empowering store associates

Improving the customer experience by empowering store associates
By Guest | 18 February 2019

DXC Technology’s Randy Davidson discusses why retailers must equip employees with more customer data and find ways to extend the omnichannel shopping journey if they want millennials to continue visiting their physical stores

DXC Technology’s Randy Davidson discusses how retailers can keep millennials visiting physical stores

Kroger chooses Microsoft to deliver a digital retail experience in-store

Kroger chooses Microsoft to deliver a digital retail experience in-store
By Elly Yates-Roberts | 07 January 2019

Two firms will present the retail-as-a-service solution at NRF 2019: Retail’s Big Show

72% of UK consumers find shopping a frustrating experience

72% of UK consumers find shopping a frustrating experience
By Lindsay James | 20 September 2017

New research from Omnico highlights the need for retailers to reinvent the customer experience