Geomant improves contact centre training capabilities for Teams

Geomant improves contact centre training capabilities for Teams
Geomant
By Elly Yates-Roberts | 13 January 2021

New features aim to simplify training while agents are working remotely 

Legal & General supports customers via Microsoft Teams

Legal & General supports customers via Microsoft Teams
Microsoft
By Elly Yates-Roberts | 02 September 2020

With staff working remotely, clients can continue to manage their investments during the pandemic

Improving call management in Microsoft Teams

Improving call management in Microsoft Teams
AdobeStock
By Giovanni Nieddu | 02 September 2020

Mida Solutions is integrating advanced call centre functionalities into the application

Mida Solutions is integrating advanced call centre functionalities into the application

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