Optimising dialogue management with Anywhere365

Optimising dialogue management with Anywhere365
Anywhere365
By Rebecca Gibson | 14 May 2021

Gijs Geurts explains how the firm’s advanced contact centre application integrates with Microsoft Teams to improve how organisations manage enterprise communications and customer interactions

Gijs Geurts explains how the firm’s Microsoft Teams integrations can improve customer interactions 
 

M247 partners with Geomant for new Microsoft Teams contact centre

M247 partners with Geomant for new Microsoft Teams contact centre
Geomant
By Elly Yates-Roberts | 27 April 2021

Users can now access all customer communications and collaboration tools on one platform

Nice launches Microsoft Teams integration for CXone contact centre

Nice launches Microsoft Teams integration for CXone contact centre
iStock
By Elly Yates-Roberts | 02 February 2021

Users can access Nice’s contact centre from Teams and use Engage real-time recording

Geomant improves contact centre training capabilities for Teams

Geomant improves contact centre training capabilities for Teams
Geomant
By Elly Yates-Roberts | 13 January 2021

New features aim to simplify training while agents are working remotely 

Legal & General supports customers via Microsoft Teams

Legal & General supports customers via Microsoft Teams
Microsoft
By Elly Yates-Roberts | 02 September 2020

With staff working remotely, clients can continue to manage their investments during the pandemic

Improving call management in Microsoft Teams

Improving call management in Microsoft Teams
AdobeStock
By Giovanni Nieddu | 02 September 2020

Mida Solutions is integrating advanced call centre functionalities into the application

Mida Solutions is integrating advanced call centre functionalities into the application

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