Hay Group, a management consulting firm specialising in human resources, is using Microsoft Office 365 to help improve its collaboration and communications both internally and externally.
The company has offices in 50 countries, and many of its clients are multinational corporations that come to Hay Group to help them deal with the task of identifying pay scales for different countries and overcoming cultural issues.
Due to the global nature of its business and the need for staff to be able to work with clients from different continents, the decision to move to Microsoft Office 365 was taken.
Hay Group was also facing a growing data centre footprint that was expensive to maintain, and needed to find a way to make data more available to its employees around the world.
Instead of looking to build, but or rent space in each of the company’s locations, Hay Group now relies on the Microsoft cloud.
“We started with Office 365 and plan to also move proprietary information into Microsoft Azure in the future,” explained Robert Butler, worldwide director information technology at Hay Group. “But the value that we’re seeing from our shift to Office 365 goes way beyond the data centre. We’ve significantly improved our collaboration, which is the bread and butter of our business. For instance, our consultants consider Skype for Business essential for communicating both with each other and with federated clients through video and audio conferences that they launch with one click. And everyone can see the green indicator symbol when a consultant or client is available – we no longer have to wait to schedule a meeting.”
The improved communications flow and information access is crucial when it comes to finalising proposals and deliverables. Staff at Hay Group can now work together to address issues and stick to project schedules.
“We also have 600 Microsoft SharePoint Online sites and a multitude of client-facing websites, where international teams and their clients work closely together and where clients log on and mine the data to create their own custom reports,” said Butler. “We’ve empowered consultants to handle site setup for faster service to our clients. And by providing templates for standard project and team sites, it’s easy for them to assign access to specific information, without bogging down our IT department with requests.”
The company’s consultants also use Yammer and SharePoint Online to discuss to best way to approach client issues across a range of teams and geographies.
“It’s critical for us to be a flexible company – it’s what our clients expect – and using Office 365 supports that agility,” added Butler. “It removes technical barriers and gives us more touch points with our clients.”
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