HM16: Otis Elevator and Microsoft enter new digital solutions alliance

Sean Dudley
Sean Dudley
By Sean Dudley on 27 April 2016
HM16: Otis Elevator and Microsoft enter new digital solutions alliance

Otis Elevator and its parent company United Technologies are expanding their relationship with Microsoft to help accelerate the development of digital solutions for smart building equipment.

The new alliance will see the respective companies working together to explore the possibilities in areas such as elevator service. The partnership will look to help improve energy efficiency and improve levels of productivity within buildings.

As a leading elevator manufacturer and service provider, Otis is to work with Microsoft to create state-of-the-art connectivity and analytics solutions. The company will aim to transform elevator service through the application of new digital tools, which will better serve and connect with customers.

Otis will expand its use of the Microsoft Azure IoT Suite, Microsoft Dynamics CRM, and Cortana Intelligence Suite. Big data will now help drive condition-based monitoring and maintenance within the company.

“Working with industry leaders like Microsoft to transform our service business strategy allows Otis to be among the first to use digital tools to deliver increased customer value and enhanced service efficiency globally,” said Philippe Delpech, president of Otis. “We invented this industry more than 160 years ago with safety hardware innovation. Today Otis transports over 2 billion people every day. To better serve them, we are focused on transforming the servicing and reliability of equipment through innovation with new digital tools and enhanced connectivity.”

The use of internal productivity apps within Otis will also be enhanced through the new partnership, as will the use of a powerful global customer relationship management system that will link operations in the more than 200 countries and territories that Otis offers its products and services.

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