Cosmetics company L’Oréal using Microsoft Dynamics 365 Remote Assist and HoloLens 2 to modernise its procedures for maintaining manufacturing equipment. The solutions simplify installation, troubleshooting and auditing, with help from remote experts in real time.
The sophisticated machinery that L’Oreal uses to create its products requires servicing, new parts to be installed and audits. These processes can be difficult to explain over the phone and expensive to fix by flying experts out to factories.
To prevent costly delays caused by machine downtime, L’Oréal has deployed Dynamics 365 Remote Assist on HoloLens 2 to enable employees in one location to see what colleagues in another location are looking at in real time and share critical information.
“The time we spend on diagnostics and resolving issues has been cut in half,” said Georges-Alban Farges, an industrial performance manager at L’Oréal. “This has led directly to lower operational costs. It has also allowed us to be more agile and flexible.”
Microsoft says the new technologies are making a real impact in terms of L’Oréal’s sustainability efforts, with less travel meaning “decreased carbon dioxide emissions and a reduced carbon footprint”.
Employees are benefitting too. “Previously, I had to travel every time I needed to conduct a full factory audit,” said Soraya Bourdin, quality auditor at L’Oréal. “Now with Dynamics 365 Remote Assist on HoloLens 2, I can perform an audit remotely without any problem and avoid long trips, jet lag and a lot of fatigue. In fact, this approach improves audits because all my documents are readily accessible at my desk during the process.”
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