With MECOMS’ BOOST20 Live event postponed due to Covid-19, the company will hold three webinars in its place to highlight specific challenges in the areas of customer experience, process efficiency and cloud-driven integration for energy and utilities companies.
Driving customer experience forward with the MECOMS 365 platform: 9.00-9.45am BST on 28 April
The first of the three webinars will provide a brief overview and demonstration of how the Microsoft Dynamics 365-based MECOMS 365 can improve the customer experience.
With MECOMS 365 Customer Engagement, organisations can connect to their customer via an omnichannel approach which uses modern technology such as artificial intelligence-powered chatbots.
Cloud-driven approach to customer care and billing with MECOMS 365: 9.00-9.45am BST on 5 May
This webinar will showcase how MECOMS 365 drives process efficiency in customer care and billing, and meter data management.
As a connected cloud platform, MECOMS 365 simplifies IT infrastructure by providing cloud benefits with applications such as Power BI, Power Automate and Power Apps. It also ensures high levels of security due to its basis in Dynamics and Azure.
Cloud-driven application integration – MECOMS Enterprise Extensibility Platform gateway to the world: 9.00-9.45am BST on 12 May
The MECOMS Enterprise Extensibility Platform (MEEP) aims to improve the scalability and connectivity of the different applications in a utility company. It is a best-practice deployment framework with a focus on cloud-based operations that aims to help customers connect, distribute data and orchestrate business process between applications.
Register for the webinars.
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