The National Gallery Singapore oversees the world’s largest public collection of Singaporean and Southeast Asian art, a collection of more than 8,000 pieces. The Gallery is housed in two national monuments, City Hall and the former Supreme Court, which were renovated into the 64,000 square-metre art museum.
Operating such an attraction requires effective and streamlined processes and to achieve these, the Gallery has been using Nintex since 2018 to automate workflows, map and manage processes, and optimise back- and front-of-house operations.
At the start of the Covid-19 outbreak, the Gallery formed a committee to determine business contingency plans and realised that it needed to support contact tracing with a contact-free visitor registration form.
The Gallery’s IT team worked with Nintex partner System RKK to implement the form using Nintex Workflow Cloud in just three days. Visitors to the Gallery can sign in via an anonymous form that is accessible from their personal mobile devices. Once submitted, all details are recorded in a Microsoft SharePoint online list and any responses that meet flagged parameters are highlighted to the museum’s security team.
“Implementing the visitor registration form so quickly just wouldn’t have been possible without Nintex Workflow Cloud,” says Victor Kong, IT manager at the Gallery. “It made solving a business-critical problem fast and simple.”
The visitor registration form’s fields can be easily updated as requirements and recommendations from regulatory authorities change. In the case that someone with the virus visits the Gallery, the organisation can provide data to the authorities right away to support contact tracing. And the Gallery can capture all necessary information from its thousands of daily visitors without any additional strain on its employees.
Since the form was rolled out at the end of February 2020, more than 50,000 visitors have filled it out. Although the Gallery was temporarily closed in April 2020 due to the Covid-19 pandemic, the form has proved to be a key capability in ensuring its successful reopening.
The Gallery’s IT team continues to look for opportunities to improve its operations by automating workflows, digitising forms and mapping processes. Nintex capabilities have helped it modernise operations, whether by responding to a global pandemic or simply reducing the strain on its front-of-house employees.
This article was originally published in the Summer 2020 issue of The Record. To get future issues delivered directly to your inbox, sign up for a free subscription.
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