NRF: Microsoft showcases latest release of Dynamics for Retail

Update includes improvements to call centre functionality, and new transportation and delivery capabilities

Rebecca Lambert
Rebecca Lambert
By Rebecca Lambert on 14 January 2014
NRF: Microsoft showcases latest release of Dynamics for Retail

Microsoft is showcasing the new capabilities it has added to Microsoft Dynamics for Retail at the National Retail Federation’s Annual Convention taking place this week.

The latest version of Microsoft’s enterprise resource planning solution, which is designed specifically for retailers, will be delivered this spring with a major update to Microsoft Dynamics AX 2012. Not only will the retail solution benefit from enhancements in transportation, logistics and warehouse management, but it will include new call centres features and updated POS functionality.

Microsoft has also entered into new partnerships with Vantiv and Sitecore to bring advanced payment and customer experience technologies to the updated release of Microsoft Dynamics for Retail. In addition it has expanded its relationship with IBM to take advantage of the company’s global leadership in delivering integrated, enterprise retail solutions. The agreement includes plans for IBM to develop and deploy differentiated intellectual property.

Vantiv is a provider of payment processing services and related technology solutions and Microsoft will integrate its range of solutions for mobile POS and cloud-connected payments with Microsoft Dynamics for Retail to help businesses maximise their customer reach.

The alliance with customer experience management software provider Sitecore, meanwhile, will allow Microsoft to incorporate the company’s customer experience platform into Microsoft Dynamics for Retail. This combined solution will give businesses the ability to design connected online experiences optimised for the behaviours, devices and preferences of visitors with complete, real-time, omni-channel order management.

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