IT skills consultant Optimum has successfully delivered the user training programme for Proserv’s Microsoft Dynamics AX 2012 implementation.
Based in Scotland, Proserv is a global provider of production technology and services to the oil and gas industry. The company is replacing a range of legacy enterprise resource planning systems with Dynamics AX 2012 in a phased rollout across 31 companies in 11 different countries, and required Proserv to develop an end user training programme to get staff up and running on the new system.
“We didn’t have the resources internally to design the end user training, so we looked for a partner to develop the programme for us and give us a foundation to go forward from,” said Steve Matthew, vice president of IT at Proserv.
To ensure the Dynamics AX system training and messages would be delivered in a consistent way across the group, Optimum’s brief was to produce a comprehensive pack of lesson plans, practical exercises, reference materials and documentation.
The materials were all branded the same way but had to be flexible enough so that Optimum could adapt them to reflect any differences in local business processes. Alongside the materials, Optimum consultants also developed and delivered a range of role-based courses from a half-day introduction to Dynamics AX 2012 to training on the system’s customer relationship management module and the project work stream.
Optimum and Proserv worked jointly to deliver the initial phase of training, then Proserv took ownership of the programme. With 2,200 employees worldwide, Proserv’s project implementation team opted to train the vast majority of its own users internally based on Optimum’s exercises and materials.
“Optimum’s lesson plans and documentation were very good and we are still using those same materials as we continue the rollout,” said Matthew. “They will provide us with a firm basis to build from as we develop our AX system and add enhancements.”
Nearly 400 delegates from the initial series of training provided feedback, with 92% of respondents rating both the course content and the documentation as either excellent or good. 87% said the level of the exercises were ‘just right’ and 85% agreed they felt confident they would be able to use Dynamics AX 2012 immediately in their workplace.
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