WASH Multifamily Laundry Systems, a leading eco-friendly laundry room services company, is using Microsoft Office 365 to analyse data from half a million washers and dryers and make quick, fact-based decisions on pricing and service.
Headquartered in El Segundo, California, the company’s facilities management services can be found at a range of communal locations, such as apartment properties, college and university residence halls, and military bases.
WASH has adopted a range of high-tech approaches and has introduced innovations such as smart card payment and web-based laundry monitoring to improve its services.
The company’s FIXLAUNDRY app lets customers scan a barcode on a broken machine to request service, and uses business intelligence software to optimise laundry load pricing and washing machine maintenance.
WASH decided to invest heavily in technology in a bid to move the company forwards. John Buccola, the company’s chief information officer, moved the company to cloud computing services wherever possible, and decided to standardise Microsoft software to gain access to data centre and desktop software.
“We were blown away by the depth and breadth of the Microsoft portfolio and the rate and scale of its investments,” Buccola told Microsoft’s Customer Stories page. “We were already using Microsoft software, but we had no idea what was going on in the Microsoft cloud.”
Initially, WASH moved the data processing elements of its FIXLAUNDRY application to Microsoft Azure, which provides subscription-based data centre services. The decision was then made to move end-user computing services to the cloud, and the company selected Microsoft Office 365 to enable its staff to capitalise on the collaboration and communication tools available.
WASH also uses Microsoft Dynamics GP, which enables the company to integrate the new employees that have been gained through acquisitions more quickly and avoid the length process of installing multiple software programs on employee devices.
“By using a unified suite of Microsoft software in our data centre and in the cloud, we’ve cut our acquisition systems integration time in half,” said Chris Hannum, chief operating officer at WASH Multifamily Laundry Systems. “When you’re growing as fast as we are, this is incredibly valuable so acquisitions can contribute to the business sooner.”
Despite enjoying a period of rapid growth, the company’s staff are using Yammer to maintain a ‘family feel’.
“Everyone’s using Yammer to share stories about how they fixed a problem in the field, send welcomes to new employees in a new office, and post how-to videos,” said Cathy Jackson, vice president of Marketing for WASH Multifamily Laundry Systems. “The use of Yammer makes a great culture even greater and helps us bond as a team, which is important when the company is growing so fast.”
Less than a year after the adoption of Microsoft technology, the company is already enjoying a significant return on investment.
“We’ve never been as excited about our business as we are today,” Buccola says. “I’m thrilled at how far we’ve come but even more excited about the future. With Office 365, we have infinite possibilities for excelling.”
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