Speak

MICROSOFT TECHNOLOGY IN RETAIL, CONSUMER INDUSTRIES AND HOSPITALITY

Spring 2014

Speak Spring 2014

Editor: Rebecca Lambert
Publication manager: Claire Brown

The Spring 2014 issue of Speak is out now, focusing on Microsoft technology in retail, consumer industries and hospitality. In this issue, Speak talks to leading retail executives to find out their views on issues in the industry. Insight comes from group CEO of Kingfisher Ian Cheshire, Facebook’s EMEA VP Nicola Mendelsohn and former CEO and chairman of Louis Vuitton Yves Carcelle.

We also look at how airlines are improving the in-flight experience through personalised service, explore how embracing data analytics can boost retailers’ sales and profitability, and find out how K3 Retail is helping fashion retailers create a consistent experience for customers.

Magazine highlights

News

A roundup of the latest technology announcements from across the retail, consumer and hospitality industries, including all the highlights from the National Retail Federation’s Big Show, as well as exclusive interviews with Wincor Nixdorf and Program Framework and a preview of upcoming events

In practice

We highlight successful Microsoft and partner technology implementations at Japan Airlines, sports retailer Snow+Rock Group, luxury hotel and hospitality chain De Vere and British food retailer Tesco

in practice
Executive Insight

Group CEO of Kingfisher Ian Cheshire discusses how retailers can rework their business models to meet the needs of a new generation of consumers while Facebook’s EMEA VP Nicola Mendelsohn talks about how a coherent mobile strategy is a recipe for retail success

Cover story

Made to measure, ready to wear

Made to measure

Lindsay James finds out how K3 Retail is helping fashion retailers create a consistent experience for customers

Viewpoints

Thought leadership articles providing insight into industry trends from Randy Misener and David Vitak of Avanade, Paul Marland of Claranet and JustEnough’s Peter Leith

Sign out

Louis Vuitton's Yves Carcelle reflects on the critical factors for success in the luxury retail market, as well as its evolution overthe past 40 years

Focus

The digital future of retail

Retailers need to engage with consumers across all channels todeliver a true omni-channel shopping experience. Jacqui Griffiths finds out more

Features

Insightful selling

insightful-selling

Cherie Rowlands explores how embracing data analytics can boost retailer sales and profitability

Personalised travel experience

Personalised travel experience

Karen McCandless explores the solutions that can help airlines improve the in-flight experience through personalised customer service

Better serving customers

Microsoft’s Vic Miles explains the benefits of Windows 8 tablets for the retail industry

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About Speak

Speak provides its readers with a quarterly digest of features, commentary and case studies focusing on the significant challenges faced by today's retail, hospitality and consumer-focused businesses. Written by a well-informed team of journalists and with supporting contributions from a range of thought leaders, an insightful and balanced view is assured.