Summer 2013


Editor: Rebecca Lambert
Publication manager: Claire Brown

The Summer 2013 issue of Speak is out now, focusing on Microsoft technology in retail, consumer industries and hospitality. This issue, Speak focuses on how Microsoft Office 365 can improve employee productivity and enable store associates to better serve customers.

Elsewhere, NRF’s Tom Litchford talks about the work the ARTS division is doing to take the complexity out of technology and we profile the solutions Microsoft and its partners are providing to improve the on board travel experience for passengers.

Magazine highlights

Cover story

Informed and connected

Informed and connected

Amber Stokes reports on how OSC ’s innovative store portal solution is helping retailers to improve staff productivity and enhance customer service.

In practice

Profiles of successful technology implementations at TUI fly and Elit.

Eric Seiberling

Eric Seiberling of Dassault Systèmes provides his insight into how a new solution is reinventing the way CPG companies are designing their packaging.


A roundup of the latest announcements in technology for the retail, consumer goods and hospitality industries, including a report from the Retail Business Technology Expo, all the news from this year’s Convergence, more on Mall of America’s mobile switch to Nokia Windows 8 phones, and an overview of a new Grab & Go solution from Avanade

Retail Business Technology Expo
Signing out

A retail leader

NRF ’s VP of retail technologies Tom Litchford talks to Karen McCandless about the work the ARTS division is doing to take the complexity out of technology


Empowering deskless workers

Empowering deskless workers

Karen McCandless takes a look at the technologies that are enabling employees to remain productive, anytime, anywhere.

Enriching the passenger experience

Enriching the passenger experience

Amber Stokes highlights the technology solutions that are being developed to make air travel a better experience for passengers.

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About Speak

Speak provides its readers with a quarterly digest of features, commentary and case studies focusing on the significant challenges faced by today's retail, hospitality and consumer-focused businesses. Written by a well-informed team of journalists and with supporting contributions from a range of thought leaders, an insightful and balanced view is assured.