A tripartite approach to reinventing retail Infosys directors Rahul Kumar and Ravi Sharma discuss how the firm is using Microsoft Dynamics 365 to design solutions that improve in-store experiences, build customer loyalty and develop robust operations
A passion for partners: in conversation with Nicole Dezen The new chief partner officer highlights the value of the Cloud Partner Program in navigating challenges
Embarking on the journey to net zero together Nicole Denil discusses how Johnson Controls is leveraging its partnerships and alliances to help organisations to balance their day-to-day operations with the journey to net zero
Managing an avalanche of returns with artificial intelligence As more products than ever are returned, retailers need a smarter, more connected approach to customer engagement, says Seb Reeve of Nuance Communications
Viewpoint | Big data How intelligent automation can bridge the gap between unstructured data and effective information
Interview | Communications Attilio Licciardello says customers are even less patient since the pandemic