The Record

The best of enterprise technology on the Microsoft Platform

Autumn 2019

The Record Magazine

Editor: Lindsay James
Executive Editor: Andy Clayton-Smith

The Autumn 2019 issue of The Record is out now and available to view free of charge in digital format.

As we went to press, the financial services community was busy preparing for the annual Sibos gathering, which this year took place in London. As a media sponsor for the event, we have dedicated our lead financial services feature to one of the biggest issues facing banks today - the impact of the cloud and artificial intelligence (AI) on payments systems.

This isn’t the only event that is looming large on the calendar in the months ahead. The Record will be represented once again as part of the Microsoft village at this year’s Smart City Expo World Congress, and will also make an appearance at Future Decoded, Directions EMEA and the User Group Summit. In our Marketwatch section, we take a closer look at the technology solutions being showcased at these events and find out what delegates can expect.

The rest of the magazine is just as action-packed. The cover story outlines the ways in which Microsoft’s strategy for digital transformation is helping companies of all denominations to seamlessly connect every part of their business and drive commercial success. Meanwhile, the manufacturing feature explores examples of how digital transformation is shaping manufacturing 4.0. And we take a look at the use of AI in both our public sector feature and in the retail feature.

There’s also a brand-new series of interviews and perspective pieces about Microsoft’s worldwide community of technology centres to get your teeth into. Our first conversation is with Waldemir Cambiucci, who tells us a little more about Microsoft Brazil’s recently relaunched Sao Paolo centre and the work being done there.

There’s plenty more too – enjoy the issue!

Magazine highlights



News from Microsoft and its partners, including what to expect from upcoming events and the latest from the the Microsoft Technology Center in São Paulo

An honest approach to digital transformation

An honest approach to digital transformation

Eric Johnson tells us about the rise of Nintex



The technologies enabling pioneering enterprises to stay at the cutting edge of business

Contracts in the cloud

Contracts in the cloud

Bernadette Bulacan from Icertis explains how to turn contracts into strategic assets

Compliant collaboration

Compliant collaboration

Verint’s Phil Fry discusses the regulatory implications of Microsoft Teams

Empowering business with AI

Empowering business with AI

How EY is helping clients accelerate their digital transformation

Powerful collaboration

Powerful collaboration

Andrew Filev, CEO at Wrike, outlines his mission to make teamwork easier



Henrik von Scheel shares his thoughts on what the fourth industrial revolution means for business

Industry highlights

Communications and Media

In an age where rich media is nearly ubiquitous, broadcasters are challenged with successfully monetising their services in a way that can add real value to the consumer, whilst at the same time driving down the cost of content delivery.

Whether relying upon a conventional subscription model or driving uptake and retention through highly detailed analytics and ad-integration, Microsoft and its partners are leading the way in the driving revenue across rich media channels.

Download a PDF of the Communications and Media section of the Autumn 2019 issue of The Record magazine.

Survival of the fittest

Why broadcasting success demands a modern approach to technology

Removing migration headaches

Alex Black explains how Enghouse Interactive is creating a frictionless experience for its customers

Financial Services

As the global banking industry prepares for this year’s Sibos event in London, we have dedicated the following pages to addressing a key issue: how the cloud and artificial intelligence are driving positive change across the payments industry – both in terms of process improvement within the organisation and enhanced customer experiences outside confines of the bank.

You’ll also find some thought-provoking perspectives in our roundtable on page 90, which takes a look at the new tools that are helping insurers to run their businesses.

Download a PDF of the Financial services section of the Autumn 2019 issue of The Record magazine.

Innovation in insurance

Some of Microsoft’s financial services partners share their insights on the latest cloud and AI developments

Sibos 2019

We spoke with some of the Microsoft partners exhibiting at this year’s event to find out what’s new in finance

Manufacturing and Resources

Turning words into action is always a challenge, but despite the barriers facing those that seek to reengineer their manufacturing organisation, the Microsoft community offers many examples of successful digital transformation that is helping break traditional business paradigms.

In the pages that follow, we takes a look at a number of recent wins which perfectly illustrate how digital transformation is shaping manufacturing 4.0

Download a PDF of the manufacturing section of the Autumn 2019 issue of The Record magazine.

Facing up to fraud

Manufacturers can reduce the risk of fraud with consistent monitoring and collaboration, says Julien Laurent from Bottomline Technologies

Shaping Manufacturing 4.0

Manufacturing is adopting new technologies to break traditional business paradigms

Public Sector

Now more than ever, citizens are demanding services that are both timely and highly personalised. At the same time, budgetary pressure placed upon civic organisations of all denominations requires much more to be done with less.

In this section we investigate the challenges being faced by the public sector organisations in these straitened times and discover where technologies such as artificial intelligence, language processing, video analytics, machine learning and robotics are delivering improved outcomes for all.

Download a PDF of the Public Sector services section of the Autumn 2019 issue of The Record magazine.

Automating supply chain management

San Francisco Municipal Transportation Agency is using Nintex Platform to drive digital transformation

Transforming citizen services with AI

Government, education and healthcare bodies invest in modern solutions

Retail and Hospitality

For retailers, digital transformation offers the opportunity to take business in entirely new directions, revolutionising the way in which workers engage with customers and colleagues alike.

Microsoft technology is providing the tools to engage customers across multiple channels, with the goods and services they want at a time that suits them best. At the same time, solutions such as the Azure cloud, Office 365 and Dynamics 365 are adding value to workforces across the entire spectrum of retail and consumer goods operations.

Download a PDF of the Retail and Hospitality services section of the Autumn 2019 issue of The Record magazine.

A Long View to cloud success

Insight from a recent customer implementation by Long View Systems

Empowering retail workers

Microsoft’s Greg Jones provides insight into what helps retail employees deliver memorable customer experiences