The Record

The best of enterprise technology on the Microsoft Platform

Autumn 2020

The Record Magazine

Production Editor: Elly Yates-Roberts
Executive Editor: Andy Clayton-Smith

The Autumn 2020 issue of The Record is out now and available to view free of charge in digital format.

With the year progressing, enterprise and public sector organisations are taking stock of how they have weathered the first wave of the global pandemic, whilst preparing themselves for the challenge of ongoing recovery and growth within operating environments that have fundamentally changed.

What remains clear is the innate ability of leaders from industry, retail, entertainment, government, healthcare and education to constantly innovate.

This edition of The Record is packed with examples of how Microsoft and its ecosystem of partners have worked tirelessly to extend their customers’ reach throughout this uniquely difficult period. From the delivery of essential healthcare services to ensuring that supermarket shelves remain stocked, Microsoft and its leading partners have overcome problems that few could have foreseen even at the start of the year.

In the first of a new series of product focus articles we take a closer look at the rapid and sustained growth of Microsoft’s Dynamics 365 offering across all sectors. Along with contributions from a broad range of leading partners to showcase the potential of Dynamics as a tool for transformational innovation, we speak with Microsoft’s global vice president for Dynamics 365, Muhammad Alam.

A key area for any healthy economy is a successful manufacturing base and in an interview with Microsoft’s global industry general manager Çağlayan Arkan, we find out about the work that he and his team have been engaged upon within the sector.

Elsewhere in the magazine we hear from Microsoft IoT advisor Sally Frank with the second in her series of healthcare perspectives, this time looking at the ways in which both practitioners and providers can use IoT technologies to reduce cost and improve patient outcomes, whilst at the same time keeping workers safe.

Our ‘Last Word’ interview comes from Bill Thorne, executive director of the National Retail Federation Foundation and global vice president of communications at NRF, who looks at the challenges being faced by retailers in the current climate whilst offering examples of recent innovation that have enabled retailers to move forward positively in these uncertain times.

Something for everybody in this packed edition of The Record. We hope that you enjoy the read.

Magazine highlights


Cover story: Reimagining a culture of innovation

Microsoft and its partners are helping customers to improve efficiencies, empower workforces and increase profitability

Just the ticket

Manufacturing a more sustainable future

The opportunities for accelerated innovation are more important than ever. Çağlayan Arkan of Microsoft tells us why

New generation of software

Microsoft launches new features in Edge

Updates aim to help users work from home more effectively and simplify web browsing

Adding value to Microsoft Teams

Accelerating the pace of change

Microsoft’s Muhammad Alam discusses Dynamics 365 and its role in today’s technological evolution

The Last Word

Combatting Covid-19

Andrea Ruosi explains how AX for Pharma 365 will help biotech and pharmaceutical companies to expedite a vaccine

Enabling frontline workers

Democratising data analytics education

Microsoft and Springboard discuss their new online programme which teaches data analytics skills

Redesigning learning

Transforming the remote working experience

Paul Clark explains how CloudCall can help companies integrate their CRM into Microsoft Teams

The acceleration of retail

The last word: A rapidly changing retail landscape

Bill Thorne from NRF outlines the challenges and opportunities for retailers

Industry highlights

Automotive, Mobility & Transportation

Intelligent production

As supply chains become more complex, automotive manufacturers are using AI and mixed reality solutions to optimise operations

Driving sustainability

Sanjay Ravi from Microsoft explains how the automotive industry is reducing emissions

Financial Services

Supporting creativity

AI is enabling creative industries to keep pace with increasing content demands

The effects of bad audio

Jesper Kock from EPOS shares how new technologies can improve workplace productivity and well-being

Manufacturing & Resources

A watershed moment for payments

The momentum behind accelerated digitalisation plans must continue if banks are to remain competitive, says Microsoft’s Peter Hazou

Accelerating change in financial services

Open collaboration supported by cloud technology can help redefine finance for good, says Finastra’s Denise Parker

Media & Communications

Supporting sustainable business

Microsoft and its partners are helping manufacturers optimise operations and create new business models

The key to unlocking sustainability

Lisa Johnston shares how AVEVA’s digital solutions are helping customers develop connected and sustainable working models

Public Sector

Creating more sustainable transport systems

Creating more sustainable transport systems Microsoft and its partners are working to adapt public transport to Covid-19 and ensure passenger safety

Implementing IoT in health and life sciences

Microsoft’s Sally Frank discusses how organisations can successfully use IoT to improve patient outcomes and keep workers safe

Retail & CPG

Empowering the retail workforce

Microsoft’s Abid Chaudhry explains how Azure, Teams and Dynamics 365 are enabling retailers to safely serve customers

Going frictionless

Axis Communications’ Louise Hobroh shares why retailers must adapt to consumer behaviours as lockdowns ease