The Record

The best of enterprise technology on the Microsoft Platform

Winter 2019

The Record Magazine

Editor: Lindsay James
Executive Editor: Andy Clayton-Smith

The Winter 2019 issue of The Record is out now and available to view free of charge in digital format. This issue of the magazine was released just as retailers from around the globe gathered in New York for the annual NRF Big Show, an event which The Record has actively supported for many years.

As the retail team at Microsoft put together the finishing touches to its partner village at the event, we spoke with the National Retail Federation’s senior vice president for conferences, Susan Newman, about her view of the modern retail landscape and her predictions for the year ahead. You’ll find that conversation on page 100.

Before NRF got underway, Microsoft’s automotive team presented its latest solutions and products to delegates at the Consumer Electronics Show (CES) in Las Vegas, US. This edition of The Record was available at the event and, for the first time, carries a main feature on the topic of innovation within the automotive sector. We talked with Sanjay Ravi, the worldwide general manager of this recently formed division, along with a selection of Microsoft’s key partners for the sector, about the tools that Microsoft technology is delivering to enable exciting advances in the automotive world. Our feature begins on page 56 and is the precursor to a regular dedicated automotive section in all editions of the magazine throughout 2020 and beyond.

We’re delighted to once again be including Gavriella Schuster in our cover story. As corporate vice president of Microsoft’s One Commercial Partner group, Schuster’s deep understanding of the global partner ecosystem puts her in the perfect position to offer advice for those embarking on a digital transformation initiative and assessing which technology provider they want to work with. Find out more on page 30.

Meanwhile, our interview with Bob De Haven, Microsoft’s general manager of worldwide communications and media starting on page 68 offers a compelling snapshot of the advances that Microsoft is bringing to the world of communications and media. De Haven cites specific examples of recent work with Disney Studios whilst also offering insight into impending regulatory changes that are likely to have an impact upon the industry in the coming year.

As always, there’s something for everybody in another busy edition of The Record, from features and executive interviews to case studies, thought-leadership perspectives and news coverage from all areas of both commercial and civic activity around the world.

There’s plenty more too – enjoy the issue!

Magazine highlights



The latest news from Microsoft and its partners, including a look at Project Silica

Just the ticket

Just the ticket

Tuomo Parjanen explains how PayiQ is helping transport operators to compete

New generation of software


How Microsoft’s new generation of software is helping enterprise businesses to achieve more

Adding value to Microsoft Teams

Adding value to Microsoft Teams

Ryan Duguid explains the new features in Nintex Workflow Cloud

The Last Word

The Last Word

Futurum Research’s Daniel Newman predicts what digital technologies disruptive manufacturers will use to drive transformation in 2020

Enabling frontline workers

Enabling frontline workers

Kelly Malone from Taqtile explains the Taqtile Manifest landing gear experience

Redesigning learning

Redesigning learning

Performance-based testing is more important than ever, says Corey Hynes from Learn on Demand Systems

The acceleration of retail

The acceleration of retail

Keith Mercier reveals how Microsoft is helping to transform retail in the years to come

Industry highlights

Automotive, Mobility & Transportation

The road to the future

How automakers are transforming the way they design, manufacture, sell and support their vehicles

Creating efficient fleets

Ansgar Schleicher from DSA outlines the disruptive change impacting the transportation industry

Financial Services

Redefining telco industry

Digital transformation success requires the adoption of a unique mix of technology

Media success in the cloud

Microsoft’s Bob De Haven outlines how he believes the industry will use technology in the future

Manufacturing & Resources

Control data, adopt AI

Simon Cole from Automated Intelligence explains how companies can leverage the cloud for better business

Secure, transparent and efficient

Robotic process automation is helping firms ensure seamless experiences for staff and customers

Media & Communications

Digital transformation in practice

Companies must transform business models to ensure success, says Rob McGreevy from AVEVA

Innovate, transform and thrive

The new technologies manufacturers are using to deliver value to customers and employees

Public Sector

Automating payroll process

How Nintex for Office 365 is helping Scottish Fire and Rescue Services

Driving next-generation healthcare

Organisations are turning to technology to help meet the needs of patients in a challenging environment

Retail & CPG

Creating new retail experiences

Microsoft’s Shanthi Rajagopalan and Vic Miles explain how digital technologies transforming the shopping experience

Setting the stage for retail in 2020

Susan Newman highlights how National Retail Federation’s Big Show will help retailers to execute their 2020 strategic vision