Foyer Global Health transforms services for multilingual customers with Anywhere365 Post Luxembourg implemented Anywhere365 Dialogue Cloud and Dialogue Studio to help global health insurance firm optimise operations
Emir Susic on acing the future of customer experience services Global vice president of Avaya Customer Experience Services explains how Avaya uses artificial intelligence, automation and cloud technologies to reimagine the customer journey and help them streamline business communications and operations
How to stay ahead of the game with Microsoft’s cloud-based technologies Synergy Technical’s John Opgenorth explains how businesses can increase operational efficiency, drive employee productivity and enable hybrid working strategies with Microsoft 365 applications
Paul Mason on why Microsoft Teams offers seamless communication The global Microsoft alliance lead explains how Solgari Contact Centre for Microsoft Teams allows organisations to respond to their customers flexibly and effectively through one unified platform
Interview | Financial services The benefits of composable finance software, according to Ricardo Ribelles
Case study | Financial services Foyer Global Health transforms services for multilingual customers with Anywhere365
Case study | Manufacturing Mazda saves $1.8 million and enhances customer experiences with help from Resonate
Interview | Manufacturing David McLaughlin and Paul Duckworth discuss how to make supply chains more sustainable
Feature | Public sector How are governments using digital technologies to transform citizen services?
News | Public sector Microsoft and Johnson Controls highlight the role of data in journey to net zero
Interview | Communications Attilio Licciardello says customers are even less patient since the pandemic