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Interview, Communications, Teams

How Mida Solutions is delivering high-quality customer communications

How Mida Solutions is delivering high-quality customer communications
By Rebecca Gibson | 11 January 2023

Attilio Licciardello shares how the ​​firm’s suite of certified unified ​​communications products help enterprises to seamlessly interact with customers within the Microsoft Teams environment, while ensuring regulatory compliance

Firm’s UC products help enterprises to interact with customers within Microsoft Teams

News, Communications, Dynamics, Big data

Upland Software empowers contact centres for better customer service

Upland Software empowers contact centres for better customer service
Upland Software
By Elly Yates-Roberts | 23 December 2022

Whitepaper demonstrates positive impact of CTI technology on today’s contact centres  
 

Interview, Communications, Cloud

How Anywhere365 is maximising the value of time

How Anywhere365 is maximising the value of time
By Rebecca Gibson | 29 November 2022

Anywhere365’s Enrico Karsten explains why cloud-based dialogue management systems have the potential to transform unified communications and customer service

Enrico Karsten discusses the benefits of a cloud-based dialogue management system

Viewpoint

Evolution versus transformation: keeping up with the pace of change

Evolution versus transformation: keeping up with the pace of change
By Geoff Ables | 03 October 2022

Businesses that want to solve future problems must create a digital transformation road map with customers and employees at the centre

Businesses must create a digital transformation road map with customers and employees at the centre 
 

Interview, Dynamics, Cloud

Testing for success: delivering better training via the cloud

Testing for success: delivering better training via the cloud
By Elly Yates-Roberts | 30 September 2022

Joachim Schiermacher shares how ClickLearn is helping its customers automatically assess cloud-based applications

Joachim Schiermacher shares how ClickLearn is helping its customers assess cloud-based applications

Interview, Azure, SharePoint

Teamwork makes the business dream work

Teamwork makes the business dream work
By Elly Yates-Roberts | 29 September 2022

Marjorie Martinez reveals why 2022 was the right time for Orbus Software to launch its new partner programme and discusses the important role of partners and Microsoft

Marjorie Martinez reveals why Orbus Software launched its new partner programme in 2022

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