BT and Microsoft partner to transform telecoms and voice calling

BT and Microsoft partner to transform telecoms and voice calling

Telecoms provider will offer its managed voice services directly through Microsoft Teams

Elly Yates-Roberts |

Telecoms provider BT and Microsoft have entered a partnership to transform telecommunications and voice calling. BT will transition its global managed voice services to the cloud and deliver them directly through Microsoft Teams.

According to Microsoft, the new partnership “paves the way for the development of revolutionary new cloud-based products and services for BT’s voice customers and the wider telecoms sector”.

Microsoft’s Operator Connect plan, which supports telecom operators adding their calling plans to Microsoft Teams, will help BT create new business models and revenue streams. 

“BT and Microsoft are at the forefront of innovation in global digital platforms and connectivity that will take technology and communication beyond limits,” said Bas Burger, CEO of global at BT. “This partnership will ensure all of Microsoft’s solutions work ‘Best on BT’ and support both companies’ commitments to improving digital skills in the community.”

By offering its managed voice services through Teams, BT aims to enhance communication experiences for its customers and create new opportunities for growth. BT will add to Microsoft’s focus on security with its extensive threat intelligence to protect modern, collaborative workspaces.

“The partnership announced today by Microsoft and BT is just the start of an exciting, shared journey of innovation and collaboration that will shape the future of telecoms,” said Omar Abbosh, corporate vice president of industry solutions at Microsoft. “By transitioning global managed voice services to the cloud, BT can use Microsoft’s cutting-edge tools to develop new communications services that meet the needs and demands of today’s customers.

“By aligning our visions for communication, connectivity, security and digital technology, Microsoft and BT will support real growth for businesses across the world.” 

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