Alice Chambers |
Networking specialist Cisco has received Microsoft Teams certification for its Cisco Board Pro and Webex Contact Center products.
“In today’s era of hybrid work, it is essential to provide multiplatform experiences that offer more choice, flexibility and seamless customer engagement,” said Jeetu Patel, executive vice president and general manager of security and collaboration at Cisco. “Our partnership with Microsoft does just that by empowering Cisco and Microsoft customers alike to engage in truly frictionless collaboration.”
Cisco Board Pro is the first Cisco Rooms device to be officially certified for Teams. The 55-inch and 75-inch models can be configured to run Teams Rooms by default. Cisco’s AI capabilities can be used within Teams meetings to improve video and sound quality while carrying out device management.
Cisco Board Pro enables users to join meetings virtually and annotate on shared content (Image: Cisco)
The new Webex Contact Center integration with Teams allows agents to collaborate with knowledge workers through the Teams application and connect customers to them to answer queries. The solution also offers centralised management features such as calling interoperability, directory services, presence awareness and centralised management.
Webex Contact Center allows users to connect customers to knowledge workers and provides important analytics and insights (Image: Webex)
“We’re committed to bringing leading collaboration hardware and software to market together to put choice in the hands of our customers,” said Albert Kooiman, senior director of Microsoft Teams devices, partner engineering and certification at Microsoft. “Today’s announcement marks a milestone in quickly bringing this to market together with Cisco.”
Cisco has already obtained Teams certification for its popular hybrid work peripherals including the Cisco Desk Camera 4K USB webcam, Cisco Headset 720 Series Bluetooth wireless headsets and Cisco Headset 320 Series wired headsets.
The Cisco Desk Camera 4K USB webcam is Teams certified (Image: Cisco)
More devices are expected to follow, including the Cisco Room Bar and Room Kit Pro, Room Kit EQ, Cisco Desk Pro and the Cisco Room Navigator, which will support the native Teams Panel room scheduling app form mid-2023.