Ignite 2019: Verint unveils integration with Microsoft Teams

Ignite 2019: Verint unveils integration with Microsoft Teams
Solution will help companies to meet requirements for capturing and storing communication data

Elly Yates-Roberts |

Verint Systems has updated its Verint Financial Compliance portfolio to enable companies to capture, analyse and retrieve interactions across the collaboration modes offered via Microsoft Teams.

The company will showcase the solution at Ignite 2019, demonstrating how it enables businesses to comply with external regulations that require them to record and retain all types of electronic communications. It covers all communication methods in Microsoft Teams, including instant messaging, video meetings, screen sharing and voice calling.

“Companies are challenged with the increasing scope and volume of voice and electronic communications data that must be recorded, stored and made available for retrieval,” said John Bourne, senior vice president of global channels and alliances at Verint. “The agreement to leverage the joint capabilities of Verint Financial Compliance and Teams – Microsoft’s fastest-growing business application – was announced in July, and now we’re ready to unveil the results of this collaboration. By making it possible to capture, store, analyse and retrieve the wide range of collaboration modes offered by Teams, Verint is providing additional and essential compliance options.”

The new Teams integration builds on Verint’s earlier work to make it possible for companies to capture, store, analyse and retrieve communication and collaboration data from Microsoft Skype for Business via the Verint Financial Compliance solution.

“We are pleased that Verint has leveraged its experience and success with Microsoft Skype for Business to provide the same benefits to users of our Teams platform,” said Mike Ammerlaan, director of the Microsoft 365 Ecosystem at Microsoft. “The collaboration enables our customers to meet a mission-critical challenge in today’s toughening regulatory environment.”

One of the companies that plans to use Verint Financial Compliance for Teams is Swiss multinational investment financial services company UBS Group, which already uses Verint’s solution for Microsoft Skype for Business.

“We are excited about our continued collaboration with Verint, Microsoft and our partner Luware and look forward to the new integration with Teams to expand Verint’s secure and compliance recording infrastructure across all the communication capabilities Teams offers,” said Gregory Hawkins, global lead for Microsoft Teams for UBS. “As our teams are increasingly comprised of remote workers who are frequently dispersed around the globe, a flexible collaboration platform is essential – as is the assurance that we are in compliance with our industry’s regulatory requirements.”

The integration with Teams will expand on Verint’s broad portfolio of Microsoft IP Co-Sell designated applications and general availability is planned for the first quarter of 2020.

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