Elly Yates-Roberts |
Unified communications (UC) and contact centre services provider Mida Solutions has updated its Mida Supervisor Console to improve user experiences.
Mida has enhanced the user interface of the service, translating the advanced features of the UC application into an easy-to-use layout.
According to Mida, the new solution enables supervisors to monitor operators’ key performance indicators (KPIs) in a fast and intuitive way, with a navigation menu, dashboard of indicators and settings menu.
With a new user interface, the console provides a ready-to-use solution to monitor all contact centre and agent activities. By keeping track of these KPIs, businesses have access to actionable analytics that can improve the efficiency of their services. For example, Mida Supervisor Console shows real-time data and trend information, and allows supervisors to take direct action on contact centre operations.
“Mida’s philosophy behind this entire renewal process is to ensure agents’ have what they need at their fingertips and remove complexities and unnecessary information from the UI,” said a spokesperson from Mida. “A smooth user experience can make a difference in the business growth processes because it positively influences agent performance and the quality of the service provided.”