Microsoft has partnered with technology firms Harman and Xoriant to develop a gate management solution based on Microsoft Teams for the aviation industry.
Turn Time at the Gate is designed to enhance the passenger experience by facilitating quicker boarding, on-time departures and reliable connections.
Development of the solution began with a collaboration with American Airlines, whose solution is now used worldwide.
Turn Time at the Gate incorporates artificial intelligence using the Azure Open AI service to automatically summarise chat discussions happening in Teams so that gate staff can digest critical information quickly and make real-time informed decisions.
AI is also used for predictive assessments that use real-time inputs to anticipate potential delays and proactively implement measures to prevent them.
Microsoft has also worked with Harman and Xoriant to develop GPT in a Box, a solution that allows Teams users in the airline industry to access a GPT-powered assistant can that answer complex queries whilst maintaining security and compliance guidelines.