Audiovisual (AV) technology provider QSC has launched a new Professional Tier feature in its Q-SYS Reflect Enterprise Manager remote monitoring and management service. The new cloud-based service options aim to increase efficiency and visibility for users, while reducing downtime.
Q-SYS Reflect Enterprise Manager enables customers to manage multiple AV systems, such as those being used by businesses to connect remote workforces with Microsoft Teams. QSC says that the new feature provides additional tools to centralise operations support for disparate systems and “reduces the need for technicians to be on-site in order to perform system updates”.
“For IT administrators, the proliferation of the distributed workforce has necessitated the need to securely monitor and manage AV infrastructure remotely to ensure continuity for a collaborative and productive work environment,” said Martin Barbour, a director at QSC. “These new enriched management features in Enterprise Manager will bolster their ability to support these scenarios.
“For many integrators, these new features will increase their efficiencies, enhance their ability to offer managed services and ultimately offer increased lifetime value to their customers.”