By Richard Humphreys |
ServiceNow, an American software company, has expanded the integration between its AI Control Tower and Microsoft Agent 365. The update extends governance from Microsoft Azure-backed Microsoft Foundry and Copilot Studio into Microsoft Agent 365’s AI agent ecosystem.
ServiceNow AI specialists will also be available in the Microsoft Agent 365 Marketplace. This will allow ServiceNow’s Autonomous Workforce to operate across the Microsoft 365 tools used by employees.
The partnership gives enterprises greater visibility of AI agents, models, tools and prompts within their environment. This helps organisations apply consistent governance and use AI across the tools employees already work with.
“ServiceNow and Microsoft are helping organisations maximise value from every AI investment,” said Jon Sigler, executive vice president and general manager of AI Platform at ServiceNow. “With this expanded integration, customers can securely apply governance across ServiceNow and Microsoft environments with integrated visibility and controls, while putting ServiceNow Autonomous Workforce to work across the Microsoft 365 environment. This is an example of what it means to put AI to work at enterprise scale, with the trust and interoperability that business transformation requires.”
ServiceNow AI Control Tower already connects with Microsoft Foundry and Copilot Studio to discover AI assets, apply governance policies and provide oversight. The new integration with Microsoft Agent 365 extends this control across Microsoft’s wider AI agent ecosystem. This gives IT and operations teams greater visibility of AI activity across both ServiceNow and Microsoft environments, regardless of where agents are created or deployed.
Administrators will be able to review and approve ServiceNow AI specialists before they are submitted to the Microsoft Agent 365 Marketplace. Microsoft will then apply its own publishing and policy controls. This helps ensure that each AI specialist used in Microsoft 365 is checked, approved and authorised for deployment.
In the Microsoft Agent 365 Marketplace, ServiceNow AI specialists will appear as digital employees within organisational charts, with defined roles, permissions and accountability. They will be able to carry out tasks such as drafting Word documents, replying to emails in Outlook, or responding to comments in PowerPoint, depending on Microsoft 365 permissions and admin policies. Usage will be tracked across both ServiceNow and Microsoft systems.
“One of the most important things we can do for enterprises is bring intelligence and action together in a secure, connected way,” said Charles Lamanna, executive vice president of Copilot, Agents and Platform at Microsoft. “That’s why we’re excited to collaborate with ServiceNow, bringing their AI expertise into Microsoft 365 to add workflow intelligence on top of that secure foundation. Together, we’re helping customers act on insights more quickly and drive meaningful outcomes across their business processes.”
The integration is currently in preview, and ServiceNow AI specialists will be available in the Microsoft Agent 365 Marketplace later this year.