By Kasturi Datta |
UK-based mobility solutions provider Zigup is rolling out Microsoft 365 Copilot to approximately 3,500 employees to improve decision-making, customer service and platform responsiveness.
Copilot will be embedded into day-to-day workflows across branch operations, customer service and central functions. As a result, Zigup employees will have more capacity to focus more on customer engagement, which it hopes will lead to an increase in measurable productivity outcomes.
“We’re building a business that is simpler, faster and more responsive to customer needs, and AI has the potential to be a key enabler of that,” said Martin Ward, CEO of Zigup. “Combining our expertise with Microsoft, we’re scaling this across Zigup in a way that will deliver real performance improvement.”
A structured AI training programme will be available for all employees to support seamless adoption of Microsoft’s technology.
“By combining Zigup’s operational insights with our AI-powered technologies, employees across the group will be able to unlock new levels of productivity and enable faster, more responsive and more personalised experiences for customers,” said Theo Michalopoulos, general manager of enterprise commercial at Microsoft UK and Ireland. “As a frontier firm, Zigup is demonstrating how organisations that pair deep sector expertise with advanced AI can translate innovation into measurable productivity gains and differentiated customer experience at scale.”