The Record

The best of enterprise technology on the Microsoft Platform

Winter 2020

The Record Magazine

Production Editor: Elly Yates-Roberts
Executive Editor: Andy Clayton-Smith

The Winter 2020 issue of The Record is out now and available to view free of charge in digital format.

As we leave behind what has been a uniquely challenging year for both business and civic leaders alike, organisations will find themselves taking stock of the impact of the pandemic and reflecting on how they have responded to this once-in-a-lifetime event.

Many have rapidly adapted their core operations to respond to the immediate challenge of empowering highly dispersed workforces through the implementation of new technology. For some, procedural and operational changes which in normal times would have taken years to evolve have been rolled out in a matter of weeks.

For success, rapid change requires well-informed decision-making. Insights from artificial intelligence, data and analytics have proved crucial. In our cover story, we speak with Microsoft’s corporate vice president of business intelligence Arun Ulagaratchagan about how the company and its partners are accelerating this data culture.

Another technology that enterprises are turning to is Microsoft HoloLens. In the first of a series of reports, we look at ways in which the automotive industry is benefitting from this mixed reality technology – particularly in connecting workers in remote locations and enabling a degree of knowledge sharing which previously could only be achieved by bringing people physically together.

The retail sector has felt the impact of the pandemic as greatly as any other. With stores empty and supply chains disrupted, the requirement upon retailers to reimagine their businesses in an effort to remain competitive has been significant, to say the least. We take a closer look at some innovative solutions.

We consider the impact of products like Microsoft 365 and Teams on digital transformation in the financial services industry and also how manufacturers are learning to blend freshly gained commercial experience with long-held industry wisdom.

Healthcare has been at the forefront of most people’s minds during 2020. Service providers across all regions face multiple challenges, from the pursuit of a successful Covid-19 vaccine to disseminating healthcare advice. Right across this spectrum technology is playing a role and in our public sector feature Microsoft’s global chief medical officer David Rhew discusses some of the challenges, and we showcase the latest breakthroughs from partners working alongside Microsoft in the sector.

We hope you enjoy the read.

Magazine highlights

Intelligent decision-making

Cover story: Intelligent decision-making

Microsoft and its partners are driving a data-based decision culture and using the Power Platform to do so

Delivering impact for industry and community

Delivering impact for industry and community

Microsoft’s April Walker discusses how MTCs are helping organisations navigate digital transformation

Good audio for better performance

Good audio for better performance

Firms are beginning to understand the benefits of audio technology – like that from EPOS – on productivity

Adding value to Microsoft Teams

Microsoft SharePoint passes 200 million users

New investments aim to improve the collaborative platform for customers and deliver new capabilites

The Last Word

Smart City Live 2020

We hear from some of the organisations that participated in the event

Enabling frontline workers

The power of partnership

Dynamics 365 lead Muhammad Alam shares how Microsoft partners are adapting the solution to specific industry requirements

Redesigning learning

The power of upskilling

General Assembly and Microsoft are helping organisations to train employees in digital technologies

The acceleration of retail

The rise of the hybrid meeting

Decisions is building on the Microsoft Teams experience to take meetings to the next level

Industry highlights

Automotive

Developing the driverless future

Autonomous mobility requires a shift in how companies think about vehicle design

The new automotive reality

Microsoft HoloLens is enabling automotive companies to move towards connected vehicles

Communications and Media

Creating new ways to communicate

Telecommunications companies are using 5G and the cloud to develop new services. Microsoft’s Fran Dougherty tells us more

Reimagining the fan experience

Chatri Sityodtong from ONE Championship tells us how the rise of smartphones has driven the company’s success

Financial Services

From recovery to renewal

Microsoft is helping financial institutions expedite digital transformation

Recreating the bank branch at home

Banks must invest in technology to continue delivering secure services, says VeriPark’s Wim Geukens

Manufacturing and Resources

Optimisation through integration

Manufacturers are turning to Microsoft and its partners to integrate cutting-edge technology for competitive advantage

A better way to train

Nysearch has been able to develop fast and effective utilities training content with CraneMorley

Public Sector

Empowering public health services

Microsoft’s David Rhew shares how technology can improve virtual care and accelerate the distribution of a Covid-19 vaccine

The virtual advantage

Telehealth services are essential to deliver safe patient experiences, according to Pexip’s Anders Løkke

Retail and Hospitality

Transforming retail landscapes

Retailers must reimagine their operations if they want to stay competitive

Securing success

PetSmart’s cloud migration has enabled the company to manage the challenges of the past year