Achieving around the clock availability and better disaster recovery

The Centre for Addiction and Mental Health is better placed to meet the needs of its patients thanks to Veeam Backup & Replication

Sean Dudley
Sean Dudley
By Sean Dudley on 14 September 2016
Achieving around the clock availability and better disaster recovery

This article first appeared in the Summer 2016 issue of The Record.

Based in Toronto, Canada, The Centre for Addiction and Mental Health (CAMH) helps transform the lives of more than 30,000 patients every year through comprehensive care and innovative services that support healing and recovery.

“Healthcare is heavily reliant on information technology,” said Alan Tang, team lead of the web and portal information management group at CAMH. “In order to deliver on our promise of patient-centered care, our physicians and staff need 24/7 access to applications and data.”

Tang and his colleagues tried three separate backup products to ensure round-the-clock availability, but these all resulted in slow, unreliable recovery of their Microsoft Hyper-V virtual machines (VM). This made CAMH vulnerable to downtime and data loss, as well as complicating critical business processes, such as upgrading Microsoft SharePoint, which is used throughout the organisation to document staff training, scheduling and procedures.

CAMH also faced a data growth challenge, with an increase of 25% each year, primarily in SharePoint and public-facing websites. CAMH needed a highly scalable availability solution to ensure the organisation continued to deliver on its promise.

CAMH sought a solution to guarantee 24/7 availability, and turned to Veeam. Veeam Backup & Replication now helps CAMH deliver patient-centred care by ensuring physicians and staff have 24/7 access to applications and data, regardless of data growth. Veeam also helped CAMH transform and simplify business processes, including auditing, software updates and web development.

“Veeam is the only availability solution we have used that makes us confident in our recovery plans,” said Tang. “Knowing we have reliable backups and replicas to restore from is huge. Being able to deliver information 24/7 and meet our disaster recovery requirements without blood, sweat and tears is tremendous.”

Veeam has also helped CAMH become innovative and agile in software and system upgrades by using the capabilities of the Virtual Lab.

“We are confident, aggressive and proactive with upgrades for several reasons,” Tang said. “We test software patches and upgrades in Veeam’s Virtual Lab before putting them into production; we know if we run into a problem a Veeam backup is our safety net. We also migrate VMs from old hardware to new hardware quickly and easily with replication.”

Veeam helps CAMH deliver patient-centred care by ensuring 24/7 availability of critical applications and data used by physicians and staff. Veeam also helps CAMH avoid downtime and data loss, while transforming processes to support the needs of the business.

CAMH uses Veeam for onsite backup of 10 terabytes on 108 Microsoft Hyper-V VMs and offsite replication to Nimble CS-Series arrays. Nimble snapshots are replicated between data centres as well, giving CAMH redundant recovery. Because of Veeam’s built-in deduplication and Nimble’s built-in compression, replicas require ten times less storage.


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