Kendal Care Home in the UK is using Microsoft HoloLens 2 and Teams to enable residents to receive remote medical care from doctors and reduce the risk of Covid-19 transmission.  

Nurses in the care home wear a HoloLens 2 headset when treating residents. The device connects to Dynamics 365 Remote Assist, which initiates a Teams video call between the care home and a doctor. The doctor can then speak to the resident about their health, offer diagnoses and advise the nurse on effective treatment.  

“By adopting HoloLens 2 we have ensured that residents and staff remained safe during the pandemic as they are not having to travel and attend GP surgeries for their appointments, which reduces the risk of residents and staff catching Covid-19 or other infections such as flu,” said Geethu Tennison, deputy manager at Kendal Care Home. “Because HoloLens 2 enables real-time communication, it has also helped to improve the health and well-being of our residents. HoloLens 2 is also providing valuable support for our staff and offering peace of mind to residents’ families.” 

Kendal Care Home is working with local GPs, Kendal Integrated Care Community and University Hospitals of Morecambe Bay NHS Foundation Trust to train staff in using and cleaning HoloLens 2 headsets.  

“Kendal Care Home’s use of HoloLens 2 is a great example of how Microsoft’s mixed-reality headset can support collaboration without boundaries,” said Alex Montgomery, director of Azure product marketing at Microsoft. “Because the device is hands-free, it allows healthcare staff to fully focus on their patients or residents, while support from colleagues, GPs or specialists can be obtained in seconds via Teams. It’s great to see HoloLens 2 is having such a positive impact among care home staff and residents.” 

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