Disability services provider deploys Dynamics 365-based system

By Alex Smith on 11 June 2021

Microsoft

Australian non-profit organisation Civic has deployed AvantCare by Illuminance Solutions, a Microsoft Dynamics 365 and Power Platform-based central information system designed specifically for providers of Australia’s National Disability Insurance Scheme (NDIS).

The system has been designed to streamline data access and automate key processes, allowing Civic’s team to spend more time with clients.

“Our focus is on spending meaningful time with our clients rather than navigating between computer systems to find or file information,” said Annie Doyle, CEO of Civic. “AvantCare is a secure, scalable cloud-based system that all our staff can access regardless of their location. It simplifies access to data, streamlines reporting and promotes compliance – without ever losing sight of our ultimate goal, which is to support people with disabilities and their families to live their best lives.”

The system manages the relationship with clients from initial enquiry to service delivery and provides access at any time and from any location for authorised users, offering a single view of the customer to all staff. It is also able to integrate through APIs with the NDIS’s core systems, enabling it to provide Civic with current information.

“Annie’s decisive and visionary leadership along with the team behind change management has led to great success and adoption of Microsoft technology,” said Nilesh Makwana, CEO of Illuminance Solutions. “With this investment in a single, Microsoft based platform, Civic has already seen a reduction in labour cost of AU$400,000 (US$310,000) per annum, streamlined data administration and invoice management, as well as efficient access to client information to a time-poor, mobile workforce.”

Civic is planning to roll out remote, mobile access to the platform, offering improved data accuracy, enhanced case note tracking as well as client outcome reporting and incident management. Live access to complex reporting will also support decision making.

“The exceptional work that Illuminance Solutions undertakes has already been recognised as global best practice within the Microsoft partner ecosystem,” said Rachel Bondi, chief partner officer for Microsoft Australia. “Microsoft is proud to play a role in this critically important endeavour.”