Making ‘work from anywhere’ work for businesses

Firms must build on the momentum of hybrid working driven by the pandemic to realise an entirely new way of working, which is enabled and delivered via contact centre-as-a-service technology

Firms can realise a new way of working that is delivered via contact centre-as-a-service technology 
 

Solgari and MECOMS are embracing the power of partnership

A collaborative approach to business and customer service, while leveraging the best of Microsoft technology, could be transformational in fuelling success in the energy and utilities sector

A collaborative approach could be transformational in fuelling success in the energy and utilities sector 
 

Breaking new frontiers for frontline workers

Microsoft’s Anya Minbiole outlines how empowering employees can help retailers to boost workforce productivity and develop innovative customer experiences to ensure success in the rapidly evolving retail environment

Anya Minbiole outlines how Microsoft technology can improve customer experiences 

Solgari launches WhatsApp integration for customer communication

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New feature will enable Solgari customers to use WhatsApp to interact with their own clients

Survive or thrive in the aftermath of a crisis

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Organisations across all industries are looking to third-party companies to leverage automation, enable remote work and make more informed decisions

Third-party companies are helping firms leverage automation to enable remote working