Tool brings new capabilities in agent-assisted and automated customer service, sales and marketing
Firms can realise a new way of working that is delivered via contact centre-as-a-service technology
Patient engagement solutions are helping to modernise healthcare services
A collaborative approach could be transformational in fuelling success in the energy and utilities sector
Connected communication platforms could be the answer for improving customer services
Anya Minbiole outlines how Microsoft technology can improve customer experiences
Digital transformation is helping manufacturers stay ahead of the competition, says Microsoft’s Colin Masson
New feature will enable Solgari customers to use WhatsApp to interact with their own clients
Move will deliver new conversation intelligence features within the Microsoft solution
Third-party companies are helping firms leverage automation to enable remote working
Solgari’s all-channel communications solution will be available within the MECOMS 365 platform