Solgari launches contact centre solution for Microsoft Teams

Solgari launches contact centre solution for Microsoft Teams
By Elly Yates-Roberts | 24 May 2022

Tool brings new capabilities in agent-assisted and automated customer service, sales and marketing

Making ‘work from anywhere’ work for businesses

Making ‘work from anywhere’ work for businesses
By Vincent Kelly | 09 May 2022

Firms must build on the momentum of hybrid working driven by the pandemic to realise an entirely new way of working, which is enabled and delivered via contact centre-as-a-service technology

Firms can realise a new way of working that is delivered via contact centre-as-a-service technology 
 

Solgari is transforming the patient experience

Solgari is transforming the patient experience
Unsplash/CDC
By Sue Bridger | 15 March 2022

Patient engagement solutions, like those from Solgari, are helping to modernise healthcare services and provide patients with the experiences they want and need

Patient engagement solutions are helping to modernise healthcare services 

Solgari and MECOMS are embracing the power of partnership

Solgari and MECOMS are embracing the power of partnership
By Mar Jorba and Joe Leberte | 14 February 2022

A collaborative approach to business and customer service, while leveraging the best of Microsoft technology, could be transformational in fuelling success in the energy and utilities sector

A collaborative approach could be transformational in fuelling success in the energy and utilities sector 
 

Enabling hybrid collaboration for better customer experiences

Enabling hybrid collaboration for better customer experiences
By Ed Grant | 12 November 2021

Customers want more from the businesses that serve them and a more connected, holistic communication platform could be the answer

Connected communication platforms could be the answer for improving customer services

Breaking new frontiers for frontline workers

Breaking new frontiers for frontline workers
By Rebecca Gibson | 15 October 2021

Microsoft’s Anya Minbiole outlines how empowering employees can help retailers to boost workforce productivity and develop innovative customer experiences to ensure success in the rapidly evolving retail environment

Anya Minbiole outlines how Microsoft technology can improve customer experiences 

Digitally driven value is transforming the world of manufacturing

Digitally driven value is transforming the world of manufacturing
By Jacqui Griffiths | 26 July 2021

Digital transformation is enabling manufacturers to create innovative, value-added business models that keep them ahead of the competition, says Microsoft’s Colin Masson

Digital transformation is helping manufacturers stay ahead of the competition, says Microsoft’s Colin Masson

Solgari launches WhatsApp integration for customer communication

Solgari launches WhatsApp integration for customer communication
Pexels/Cottonbro/Solgari
By Elly Yates-Roberts | 25 May 2021

New feature will enable Solgari customers to use WhatsApp to interact with their own clients

Solgari deepens integration with Microsoft Dynamics 365

Solgari deepens integration with Microsoft Dynamics 365
Unsplash/Microsoft Edge/Solgari
By Elly Yates-Roberts | 21 January 2021

Move will deliver new conversation intelligence features within the Microsoft solution

Survive or thrive in the aftermath of a crisis

Survive or thrive in the aftermath of a crisis
iStock
By John Colgan | 20 January 2021

Organisations across all industries are looking to third-party companies to leverage automation, enable remote work and make more informed decisions

Third-party companies are helping firms leverage automation to enable remote working

Ferranti and Solgari combine Dynamics 365 utilities solutions

Ferranti and Solgari combine Dynamics 365 utilities solutions
By Elly Yates-Roberts | 17 April 2020

Solgari’s all-channel communications solution will be available within the MECOMS 365 platform

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